Overview
Logistics & Customer Experience Analyst – 1 year contract Jobs in Panama at Pfizer
Title: Logistics & Customer Experience Analyst – 1 year contract
Company: Pfizer
Location: Panama
Summary (Key Responsibilities)
Responsible for the operation execution of activities and efficient functioning (delivery process) of the Logistics & Customer Experience Analyst under the business unit of Global Logistics & Network Services (GL&NS).
Monitor, control, execute and facilitate interactions and decisions across functions and partner to optimize the E2E delivery, return and incident process giving the best experience to our customer. “Make things happen”.
Orchestrate the daily operation (smarter and faster) delivering the right product, in the right quantity and the right condition, to the right place at the right time for the right customer at the right documentation.
He/she demonstrates cross-functional teamwork and relationship building with the other functional groups across Pfizer organizations and Logistics Service Providers to deliver products to our Customers.
Must be familiar with compliance guideline and practices in accordance with the established GL&NS quality and SOP guideline.
This position requires highly driven individual with an execution focus and a strong sense of urgency and complete familiar with pharma industry.
Drive continuous process improvement initiatives in collaboration with cross functional teams.
Improvised solutions and understand customer requirements.
Required Education
Bachelor’s or master’s Degree, university degree or equivalent through experience
Required Experience
Previous experience in supply chain management, SAP order processing and customer service-related activities of at least 2 years
Strong verbal and written skills in Spanish and English
Broad PC skills are essential (MS applications Outlook, Word, Excel, Visio and Power Point)
Personal Capabilities
Proactiveness and eagerness to understand and learn beyond the surface level
Confidence in decision making based on clear facts and understanding
Strong communication skills
Customer service focus
Strong problem-solving skills
Work Location Assignment: Hybrid
EEO (Equal Employment Opportunity) & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.
Logistics & Supply Chain Mgmt
