Overview
Logistics Coordinators’ Team Lead Jobs in Jacksonville, FL at CBX Global
Job Description: The Logistics Coordinator Team Lead supports the Customer Service Team with inquiries from the team and customers about shipments.
Duties/Responsibilities:
- Handle assigned accounts.
- Assists in monitoring team member workloads and offers support when needed.
- Collaborates with team members to ensure understanding and implementation of work procedures.
- Assists in training and provides support to less experienced team members.
- Assists the manager and supervisor in delegating responsibilities and accounts among team members when needed.
- Offers input for developing and implementing procedures to improve the team’s efficiency.
- Offers input for the development of SOP.
- Serves as a knowledge resource for other team members.
- Act as a backup when team members are out.
- Assist in additional operational tasks as required.
- Performs other related duties as necessary or assigned.
Education and Experience:
- A college degree is preferred, not required.
- Previous experience as a Freight Forwarding Customer Service Agent is required.
Requires/ Skills/Abilities:
- Excellent verbal and written communication skills in English (required) and Spanish (preferred) for US region. Bilingual preferred for other areas.
- Strong organizational skills.
- Strong problem-solving skills.
- Strong customer service skills.
- Proficient in MS Office and Cargo Wise 1.
- Ability to communicate efficiently with a team.
- Ability to create synergy among the team and other departments.
- Strong leadership skills.
Title: Logistics Coordinators’ Team Lead
Company: CBX Global
Location: Jacksonville, FL
Category:
