Overview
Logistics Coordinator/Customer Service Representative Jobs in Exton, PA at Translogistics, Inc
Logistics Coordinator – Client Services
Translogistics, Inc. (TLI)
Are you someone who thrives in a fast-paced environment, loves solving problems, and takes pride in providing an exceptional client experience? Translogistics, Inc. is looking for a Logistics Coordinator – Client Services to join our team!
About the Role
As a Logistics Coordinator on our Client Services team, you’ll serve as a key point of contact for TLI clients and help manage their day-to-day transportation needs, with a primary focus on LTL and expedited freight.
This isn’t just a “track and trace” position. We’re looking for someone who can take ownership, think critically, communicate proactively, and find solutions when things don’t go according to plan.
You’ll work directly with clients, carriers, and internal TLI teams to keep freight moving, solve problems, and deliver the level of service our clients expect from us.
What You’ll Do
- Coordinate and route LTL, volume, and expedited shipments based on client requirements, service expectations, cost, and overall transportation strategy
- Take ownership of shipments from initiation through delivery
- Proactively track shipments and communicate updates, delays, and exceptions to clients
- Provide rate quotes and transportation solutions for managed and transactional clients
- Investigate and resolve service issues including delayed, lost, misrouted, or damaged shipments
- Approach challenges with a solutions-based mindset and see issues through to resolution
- Maintain accurate and timely shipment information within TLI’s Transportation Management System (TMS) and customer portals
- Escalate service issues through the appropriate internal and carrier channels when necessary
- Build strong, professional relationships with assigned clients and carrier partners
- Balance multiple priorities and time-sensitive requests in a fast-moving environment
- Collaborate across TLI departments to provide seamless support to our clients
- Learn the unique requirements, processes, and nuances of assigned client accounts and participate in cross-training to ensure continuity of service
- Provide support outside of normal business hours when client or operational needs require it
What We’re Looking For
We’re looking for someone who is organized, proactive, dependable, and comfortable taking ownership. Logistics moves quickly, priorities change, and occasionally things go wrong — the right person for this role doesn’t panic when they do. They gather the facts, communicate clearly, and figure out the next best step.
Qualifications:
- Previous experience in transportation, logistics, supply chain, or customer service required
- LTL transportation experience strongly preferred
- Bachelor’s degree preferred, but not required
- Strong written and verbal communication skills
- Excellent customer service and relationship-building skills
- Strong attention to detail and commitment to accuracy
- Ability to manage multiple priorities and time-sensitive requests simultaneously
- Strong problem-solving skills and a solutions-oriented mindset
- Ability to adapt quickly as priorities and client needs change
- Strong computer literacy; experience with Transportation Management Systems (TMS) and logistics technology is a plus
- Ability to work both independently and collaboratively as part of a team
- Professional, positive, and proactive approach to client and carrier interactions
Who We Are
At Translogistics, Inc., we help our clients navigate the complexities of transportation and logistics through a combination of technology, industry expertise, and hands-on service. Our Client Services team plays an important role in that experience by serving as a trusted resource for our clients and ensuring their freight receives the attention it deserves.
If you’re someone who enjoys logistics, solving problems, building relationships, and working in an environment where no two days are exactly the same, we’d love to hear from you.
Schedule:
- Monday to Friday – 9AM – 6PM
Supplemental pay types:
- TLI P.R.I.D.E. Profit Share Program
Ability to commute:
- Exton, PA 19341: Initial paid on-site training at TLI HQ – hybrid work schedule thereafter
- Employee may be asked to travel on occasion
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Ability to Relocate:
- Exton, PA 19341: Relocate before starting work (Required)
Work Location: Hybrid remote in Exton, PA 19341
Title: Logistics Coordinator/Customer Service Representative
Company: Translogistics, Inc
Location: Exton, PA
Category:
