Overview
Logistics & Complaint Executive Jobs in Dhaka, Bangladesh at nextjobz
Title: Logistics & Complaint Executive
Company: nextjobz
Location: Dhaka, Bangladesh
Job Description
Company name: Myro
Position: Logistics & Complaint Executive
Department: Operations / Customer Service
Salary: 12,000–18,000 (Depending on experience and skills)
Location: Shyamoli,Dhaka
Job Summary
The Logistics & Complaint Executive will be responsible for ensuring smooth customer order delivery, coordinating with courier and delivery teams, and resolving customer complaints promptly and effectively.
Key Responsibilities
1. Logistics Management
- Monitor daily order delivery status.
- Regularly coordinate with courier and delivery teams.
- Follow up on pending, delayed, failed, and returned orders.
- Identify the causes of delivery issues and take prompt action to resolve them.
- Coordinate product dispatch from showrooms/warehouses.
- Maintain courier shipment, tracking, and delivery reports.
- Properly follow up on undelivered and returned parcels.
2. Customer Complaint Management
- Receive customer complaints related to delivery, products, exchanges, returns, and services.
- Verify complaints promptly and provide appropriate solutions.
- Escalate serious complaints to Senior Management/Management when necessary.
- Maintain professional and polite communication with customers.
- Follow up with customers after complaint resolution.
- Identify the causes of recurring complaints and report them to management.
3. Return & Exchange Coordination
- Verify and process customer return/exchange requests.
- Coordinate with the warehouse/stock team to receive returned products.
- Maintain updated records of returned product status.
- Coordinate the timely dispatch of exchange products.
- Prepare daily/weekly return and exchange reports.
4. Reporting & Documentation
- Prepare daily delivery reports.
- Maintain pending and failed delivery reports.
- Update complaint reports and resolution status.
- Maintain return and exchange reports.
- Prepare courier performance reports.
- Report recurring delivery delays and complaint-related issues to management.
Required Skills
- Good communication skills.
- Strong customer handling skills.
- Basic knowledge of MS Excel/Google Sheets.
- Good problem-solving ability.
- Knowledge of courier and delivery operations will be an advantage.
- Ability to work quickly and efficiently under pressure.
- Responsible, punctual, and organized.
Key Performance Indicators (KPIs)
- Delivery issue resolution time
- Pending/failed order follow-up rate
- Complaint resolution rate
- Return & exchange processing time
- Customer complaint response time
- Courier coordination efficiency
- Complaint recurrence reduction
- Daily report accuracy
Preferred Candidate
- Candidates with experience in Logistics, Customer Service, or E-commerce Operations will be preferred.
- Freshers with strong communication and computer skills may also apply.
Reporting To
Operations Manager / Operations Head
