Overview
Load Planner Billing EnglishKorean Jobs in Fullerton, California, USA at Woongjin, Inc
Position: Â Load Planner Billing preferred EnglishKorean
Job Description
Key Responsibilities
Serve as the main contact for customer relations
Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
Provide excellent customer service in all aspects from booking to cargo delivery on time
Request quotations from carriers and negotiate spot rates
Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
Communicate daily with customers, carriers, and internal staff
Maintain essential account documentation withup-to-dateinformation and ensure that it is filled and stored to be readily accessible to the team when/if needed
Increasecustomer satisfactionand business share through regular contact
Follow up on any account issues and communicate/liaison with management to implement/drive solutions
Analyze service and cost data for actions or recommendations for business improvement
Prepare reports for service failures, claims, damages, and any other irregularities
Ensure accuracy of data entry into systems
Monitor trends and report changes to management
***** $23 to $26/hr
*****
High School Diploma or GED Required;
Bachelor Degree Preferred
Years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
Korean billing preferred
Proficient in MS Office applications such as Excel, PowerPoint, Word, and Outlook
Self-motivated and works well under pressure with minimal supervision
Highly organized with the ability to manage multiple shipments while paying closeattention to detail
Excellent analytical andproblem-solving skills
Excellent verbal and writtencommunication skills
Strong customer service and negotiating skills
Appropriate phone and email manner with internal and external customers
Warehouse and/or manufacturing knowledge preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
J-18808-Ljbffr
Title: Load Planner Billing EnglishKorean
Company: Woongjin, Inc
Location: Fullerton, California, USA
Category: Customer Service/HelpDesk, Transportation
