Overview
Licensed P&C Customer Service and Sales Representative – Indian Land Jobs in West Columbia, USA at AAA-The Auto Club Group
Exempt/Non ExemptJob Description
Join America’s most trusted brand with over 100 years of service. Join the team committed to driving your career forward.
Benefits
- Medical, dental and vision benefits
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- Discounts, perks, and rewards and much more
A Day in the Life of a Field Insurance Service Representative
- Perform retention calls, process applications, renewals, revisions, resolve customer problems, and sell membership and financial products (credit cards)
- Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
- Take insurance payments (initial, installment, lapse, or reinstatement)
- Respond to customers’ insurance inquiries and explain product features and Auto Club Group service advantages to potential customers to promote and sell various insurance, membership, and financial products
- Recognize and promote cross‑sale opportunities within the context of servicing a change to an existing member’s policy and deliver efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
- Provide customer assistance through sales processing activities and assist management and agents when applicable
- Conduct outbound promotional and retention call activities per management request and provide general promotion of Auto Club Group products and services following established guidelines
- Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
- Receive and resolve member/customer complaints and seek assistance from management in complaint resolution as necessary
- Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
- Fulfill, maintain and service insurance policies
- Respond to inquiries regarding insurance availability, eligibility, coverage
- Prepare insurance proposals, policy changes, transfers, and billing clarification
- Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in case of policy cancellations
- Refer relevant members/insureds to other lines of business (i.e., Travel and Life)
- Process insurance and membership payments
- Maintain filing systems and provide other general Agency support
How We Reward Our Employees
Starting hourly wage of $23.00 – $25.50 per hour, based on experience.
Required Qualifications
- A current Property & Casualty Insurance license
- Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
- Successful completion of Customer Service, Insurance and Membership training within 6 months of hire.
Education
Work Experience
- Provide a high level of customer‑focused service
- Service insurance policies and process applications, renewals, and amendments
- Respond to billing and coverage questions
- Process monetary transactions; take payments
- Promote the sales of insurance products and services using established guidelines
- Present complex information in a clear and concise manner
- Analyse member/potential customer insurance needs and determine appropriate levels of coverage
- Organise, plan and promote the sale of ACG insurance and membership products and services
- Sales regulatory and compliance guidelines
- Insurance systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
- Work effectively in a team environment
Title: Licensed P&C Customer Service and Sales Representative – Indian Land
Company: AAA-The Auto Club Group
Location: West Columbia, USA
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