Overview
Lead Supervisor, Operations and Administration Jobs in Long Beach, USA at Pasha Group
Lead Supervisor, Operations and Administration
Business Administration – Long Beach, California
Salary: USD 89000 – 112000 Annually
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Job Summary
The Lead Supervisor, Operations and Administration coordinates workflow, delegation, and scheduling for teams responsible for the clerical support and routing of shipments on multiple shifts.
Primary Objectives
- Allocate and delegate staff and resources appropriately to ensure customer satisfaction, service quality, and continuous improvement of job performance.
- Research, resolve, and document escalated operational and administrative issues.
- Accountably drive employee performance to meet or exceed KPI targets, including labor hours, purchased transportation levels, maintenance costs, casual usage, vehicle accidents, injuries, DOT compliance.
- Provide appropriate task‑level direction to employees to meet daily operational requirements.
- Manage, lead, and effectively coordinate assigned teams.
Duties and Responsibilities
- Coordinate workflow and communication between operations, clerical, and administrative teams.
- Assist with developing process improvement strategies and actively participate in meetings and discussions with drivers and clerical staff.
- Supervise the completion of documentation and records in related systems to ensure timely and accurate customer, shipment, and billing information.
- Ensure timely and orderly commencement of operations; monitor key service delivery requirements as shift progresses.
- Coordinate service delivery for new operations with day and night shift Dispatch teams.
- Assist with the coordination and oversight of Liquefied Natural Gas (LNG) terminal delivery operations.
- Provide on‑site monitoring and management of work performed at multiple yard locations.
- Efficiently manage labor and fuel costs and fleet maintenance costs and minimize total route miles through effective dispatch and employee performance management.
- Track and review metrics to support performance management and operational decisions.
- Determine optimal routing by prioritizing loads, defining routes, and setting schedules. Ensure routing decisions satisfy customer’s expectations and company financial requirements and comply with state and federal laws and regulations governing safety and capacity issues.
- Resolve problems related to pickups and deliveries with drivers, partner carriers, and port operators.
- Monitor containers to reduce demurrage and storage fees.
- Maintain technical and professional proficiency in operational and customer service requirements and a working knowledge of contract provisions, safety requirements, and operational schedules.
- Manage productive relationship with labor unions; work proactively to address issues and avoid unnecessary grievances.
- Keep track of invoice orders and sold moves to ensure commitments are met.
- Provide supervision to union employees; provide coaching and feedback, performance management, and apply timely, properly documented disciplinary processes consistent with collective bargaining agreement provisions.
- Execute timely reporting, recordkeeping, and documentation as required.
- Develop and deliver summary reporting to management.
- Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
- High school diploma or equivalent required
- Related college coursework preferred
Licenses and Certifications
- Valid state‑issued driver license and acceptable driving record required
- Transportation Worker Identity Credential (TWIC) required
- Commercial/Class A Drivers License strongly preferred
Work Experience
- 4+ years’ experience in the intermodal transportation industry required
- 1+ years’ experience in a supervisory or lead capacity required
- Experience in collectively‑bargained environment required
Required Knowledge,
Skills and…
Title: Lead Supervisor, Operations and Administration
Company: Pasha Group
Location: Long Beach, USA
Category:
