Overview
Key Account Specialist (E Logistics/E Commerce) Jobs in Ho Chi Minh City, Ho Chi Minh City, Vietnam at GiaoHangNhanh (GHN)
Title: Key Account Specialist (E Logistics/E Commerce)
Company: GiaoHangNhanh (GHN)
Location: Ho Chi Minh City, Ho Chi Minh City, Vietnam
ABOUT GIAO HANG NHANH (GHN)
Giao Hang Nhanh (GHN) is one of Vietnam’s leading logistics companies, delivering smarter, faster, and more cost-effective solutions to millions of businesses nationwide. Founded with the mission of transforming the logistics industry through technology, GHN continuously invests in innovative solutions to streamline operations, enhance delivery efficiency, and provide a seamless customer
experience. Our services support a wide range of customers, including e-commerce platforms, retailers, brands, and individual consumers. With an extensive nationwide network across 34 provinces and cities, a strong operational infrastructure, and a commitment to continuous innovation, GHN has established itself as a key player in Vietnam’s rapidly growing e-commerce and logistics ecosystem.
I. JOB PURPOSE & KEY RESPONSIBILITIES
1. Job purpose
The Key Account Specialist is responsible for supporting the management and growth of strategic e-commerce platform partners (Shopee, Lazada, Tiki, Sendo, TikTok Shop, etc.), ensuring strong business relationships, operational excellence, and high service quality.
2. Key responsibilities
Account Management (40%)
● Serve as the primary point of contact for assigned e-commerce platform partners.
● Support partners by providing timely information and resolving operational issues related to GHN services.
● Build and maintain strong relationships with key stakeholders.
● Proactively identify opportunities to optimize costs and improve service quality for partners.
Performance Monitoring & Business Analysis (30%)
● Monitor and track operational KPIs and service commitments with partners.
● Analyze operational performance, customer feedback, and business trends to identify improvement opportunities.
● Forecast shipment volumes and business demand on a monthly and quarterly basis to support internal operational planning.
● Develop recommendations and action plans to ensure service levels and performance targets are achieved.
● Drive initiatives to enhance partner experience and satisfaction.
Cross-functional Collaboration (30%)
● Collaborate closely with internal teams, including Operations and other supporting functions, to ensure smooth service delivery.
● Prepare and consolidate weekly, monthly, and quarterly business performance reports for partners and management.
● Maintain regular communication with internal stakeholders to stay updated on operational performance and provide timely updates to partners.
● Coordinate issue resolution and ensure alignment between partner expectations and internal execution.
II. JOB REQUIREMENTS
● Bachelor’s degree or above in Economics, International Business, Foreign Trade, Logistics, Supply Chain Management, Import-Export, or related fields.
● Minimum 2 years of experience in Account Management, Key Account, Operation Excellence or equivalent roles.
● Strong ability to build and maintain relationships with corporate clients and understand customer needs.
● Strong analytical and problem-solving skills, with the ability to monitor performance, analyze data, and recommend process improvements. Proficient in Google Sheets and Microsoft Excel for data analysis and
reporting; knowledge of SQL is a plus.
● Excellent communication, negotiation, problem-solving, and stakeholder management skills.
● Ability to work effectively with cross-functional teams in a fast-paced environment.
● Proactive, adaptable, and results-oriented with a strong sense of ownership and accountability.
● English reading and writing proficiency is an advantage.
III. BENEFITS
Compensation & Benefits
● Competitive salary package based on experience and capabilities.
● Performance-based bonus.
● 13th-month salary.
● Annual salary review.
● Full statutory social insurance contribution based on actual salary.
● Private health insurance.
● Annual health check-up.
● 12 days of annual leave per year.
● Additional benefits and welfare programs in accordance with the Company's policies.
Career Development
● Comprehensive onboarding and professional training on products, market knowledge, and business skills.
● Clear career development and promotion pathway.
● Dynamic and professional working environment with guidance from experienced leaders and industry experts.
IV. ADDITIONAL INFORMATION
● Working Location: Rivera Park Building, 7/28 Thanh Thai Street, District 10, Ho Chi Minh City, Vietnam.
● Working Hours: Monday to Friday, 08:30 AM – 06:00 PM.
● For further information regarding this opportunity, please contact: email [email protected] or phone (+84) 383 178 215 (Ms. Tho)
