Overview
Inside Sales Account Manager Jobs in Canton, GA at Treston USA
Title: Inside Sales Account Manager
Company: Treston USA
Location: Canton, GA
Job Title: Inside Sales Account Manager
Job Location: Canton, GA
Job Category: Inside Sales
SUMMARY
The Inside Sales Manager working under the supervision of the National Sales Manager and the Inside Sales Lead. Key role in helping the company achieve its sales goals by offering customer service support to Representatives and Dealers within the designated sales territory.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Process Quote Requests:
a. Handle quote requests from representatives, dealers, and direct sales channels promptly and accurately.
b. Prepare and submit quotes based on pricing guidelines and customer specifications.
2. Maintain CRM Data:
a. Update and maintain CRM (Customer Relationship Management) system with accurate information on leads, prospects, customers, and quote details.
b. Ensure all interactions and transactions are documented correctly for future reference.
3. Support Inside Sales Coordinators:
a. Assist inside sales coordinators with backup support and data entry tasks as needed.
b. Collaborate closely to ensure seamless operation of inside sales activities.
4. Customer Assistance (Pre and Post Order):
a. Aid customers with pre-order tasks such as order entry, assigning correct representative codes, and verifying product availability.
b. Handle post-order tasks including expedite requests, change orders, and resolution of customer service issues like freight damage, missing items, and quality concerns.
c. Address customer inquiries related to assembly or technical questions, proof of delivery, and other service-related queries.
5. Support Reps and Dealers:
a. Assist representatives and dealers with inquiries regarding standard products, utilization of the company website, and pricing information.
b. Provide necessary support to ensure efficient sales processes and customer satisfaction.
6. Assist Sales Application Manager:
a. Collaborate with the Sales Application Manager as required, contributing to project-specific tasks or initiatives.
b. Support in preparing documentation or coordinating activities to facilitate smooth project execution.
7. Compliance and Safety:
a. Adhere to all company operating policies, procedures, and safety protocols.
b. Follow established plans and programs to maintain a safe and productive work environment.
SUPERVISORY RESPONSIBILITIES
· N/A
QUALIFICATIONS
· At least two (2) years inside sales and/or customer service experience required.
· At least five (5) years data entry experience required.
· Excellent communication skills, both verbal and written.
· The job will require working with remote employees; chat and web meetings will be required.
- Proficiency in Microsoft Office (i.e., Word, Excel, and PowerPoint) applications, Internet, and (Outlook) electronic mail.
· Strong organizational skills with the ability to manage multiple tasks simultaneously.
· Technical aptitude to understand product specifications and assembly processes.
· Ability to work independently and collaboratively in a team-oriented environment.
· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ADDITONAL INFORMATION
· This position may require occasional travel or flexibility in work hours to accommodate company needs.
· Competitive compensation package including base salary, commission structure, and benefits.
ABOUT TRESTON IAC LLC
Our name represents the merged product lines of Isles Industries, Advance Engineering, and Computer Furniture & Accessories (CF&A)—all well-known names in the technical furniture industry. We've merged the best of each of these companies to create a synergy of design and quality that surpasses their individual strengths. In October 2023, Treston Acquires the Business Assets of IAC Industries Uniting Two Leading Manufacturers of Technical Workstations in the United States.
Our sole mission is to improve the organization, function and atmosphere of our customers' production and assembly work areas, inspection stations, and research laboratories. We've approached our mission through such innovations as multi-part extruded aluminum uprights used on our Dimension 4 workstations, our unique Power Distribution System for versatile power control, and by staffing a certified ergonomist to assure maximum usability in all our designs. Treston IAC workstations are unsurpassed in delivering improved efficiency anywhere workers are either seated or standing on the job.
EQUAL OPPORTUNITY EMPLOYER
Treston IAC is an equal opportunity employer and values diversity in the workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, disability, or veteran status.
REQUIRED ATTRIBUTES AND REASONING ABILITY
The following requirements represent essential characteristics and demonstrated capabilities necessary to excel in this role:
· Ability and willingness to consistently prioritize projects and assignments to meet deadlines effectively.
· Technical aptitude is essential.
· Eagerness and capability to learn details about IAC products.
· Capacity and willingness to work autonomously with minimal supervision.
· Proficiency in interpreting, analyzing, and evaluating various instructions presented in written, oral, diagrammatic, or schedule formats.
· Exceptional organizational skills and the ability to perform effectively in a multitasking environment.
LANGUAGE SKILLS
· Demonstrated proficiency in effectively communicating, cooperating, and collaborating with employees at all levels, as well as vendors, dealers, distributors, and representatives.
CERTIFICATES, LICENSES, REGISTRATIONS
None required.
PHYSICAL DEMANDS
The physical requirements outlined here are indicative of those necessary for an employee to effectively fulfill the essential duties of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform these essential functions.
During the course of performing job duties, the employee regularly engages in sitting, seeing, talking, and hearing. Additionally, the employee frequently uses their hands to manipulate objects and occasionally walks and reaches with their hands and arms. On occasion, the employee may need to lift and/or move objects weighing up to ten (10) pounds.
WORK ENVIRONMENT
The descriptions of the work environment provided here reflect typical conditions encountered by employees while carrying out the essential functions of this role. Reasonable accommodation can be arranged to facilitate individuals with disabilities in performing these functions.
