Overview
Import Customer Service Specialist Jobs in La Puente, CA at Topocean Group
The Topocean Group has grown to become one of the world’s leading freight forwarding and logistics service providers. Our close relationships with major carriers in the industry make Topocean a specialist in ocean transport, especially among transpacific trading routes. We currently have an opening for a motivated individual who can provide a high-end customer service experience in the position of a full-time Customer Service Specialist.
Responsibilities and Duties:
Manage all aspects of international trade from origin to destination with a focus on last mile services
Interface with global logistics partners to coordinate international shipments
Guide clients through the complexities of international trade
Collaborate with other teams internally to ensure the highest level of service possible
Communicate with vendors, truckers, and customers to provide freight solutions & high-end customer service experience
Handle general shipping documents
Coordinate and arrange shipments
Monitor and track shipments
Qualifications Required:
Bachelor’s Degree. Preferably majors relating to Supply Chain or related but not required
Excellent communication, interpersonal, and organizational skills
Next-level logistical problem-solving skills
Willingness to go above and beyond for clients
Courage to challenge the status quo when logic and reason require it
Professional email communication and the ability to follow-up timely
Proficient in Microsoft Word, Excel, and Outlook
Time management and ability to prioritize shipments
Bilingual in Chinese will be a plus but not required
Legal status to work in the US
Benefits:
100 % Company Sponsored Medical, Dental and Vision insurance coverage
Vacation/ Personal Days combined up to 15 days
401(k) Retirement Plan with Company’s Matching
Working hours: M-F 8:30am to 5:30pm (subject to change)
Job Type: Full-time
Pay: $50,000.00 – $66,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Referral program
Vision insurance
Work Location: In person
Title: Import Customer Service Specialist
Company: Topocean Group
Location: La Puente, CA
