Overview
Import Customer Service Jobs in Charleston, SC at MSC Mediterranean Shipping Company S.A.
Import Customer Service
MSC USA – Charleston
Job Summary/ Key Responsibilities:
JOB SUMMARY
Assists the clients with any concerns or issues they might have with their import shipments arriving to nationwide ports. Provides great customer service to satisfy client’s needs over the phone and email, whether it is for merchant haulage or intermodal shipments. Accurately records and logs interaction with customers to ensure data integrity for management reports and maintains productivity and service levels standards.
KEY RESPONSIBILITIES & DUTIES
Ensures that appropriate actions are taken to resolve customers problems and concerns. Exhausts all available tools to ensure customer’s needs are satisfied within first call. Goes the extra mile providing additional information to enhance customer’s experience.
Answers phone calls and emails in a timely, professional, and effective manner.
Provides timely and accurate responses to all inquiries regarding transportation statues and updates. Observes corporate guidelines when addressing customer inquiries regarding shipments.
Reaches out to respective departments outside of Import Customer Service to amend and fix any discrepancies. Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
Anticipates potential problems before they arise as well as having problem solving skills to solve any unforeseen issues.
Performs other duties, as assigned.
QUALIFICATIONS
REQUIREMENTS
Bachelor’s degree preferred or equivalent experience
English: advanced
Strong attention to details
Organized, efficient, and able to manage time effectively
Strong customer service mindset, focused, and responsive
Ability to work under tight deadlines
Great team player
Ability to learn a new software
Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobs
PHYSICAL DEMANDS
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at a time
WORK AUTHORIZATION
Authorization to work in the U.S
What We Offer
Health Insurance
Dental & Vision Insurance
Life Insurance: one-time annual salary up to $50,000
Long Term Disability Insurance
Paid Parental Leave
Business Travel Insurance
Flexible Spending Accounts – (Health, Dependent Care, Transit/Parking)
Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits, effective day one:
Short Term Disability Insurance
401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.
About Mediterranean Shipping Company (MSC)
Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Title: Import Customer Service
Company: MSC Mediterranean Shipping Company S.A.
Location: Charleston, SC
