Overview
Import Coordinator Jobs in Village of Champlain, New York, USA at Freightos Group
Location: Village of Champlain
Almost every single thing that you eat, wear, or use (yes, even that Pikachu-shaped baseball cap you secretly love to wear) is imported. But before it makes it past the border, there’s a final, looming hurdle: customs. A complex maze of regulations, enough documentation to bankrupt Dunder Mifflin, harmonized codes, and debates about Santa suit classifications stand between businesses and their products hitting the shelves.
Clearit USA makes customs brokerage seamless for importers in the US and Canada with a modern, digital, frictionless platform. And we’re not alone;
Clearit is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO).
About the Role
And that’s where you come in… As an Import Coordinator, you’ll manage customs clearance operations, specializing in CBP holds and examinations. This entry-level position offers an excellent opportunity to enter the customs brokerage industry. You’ll coordinate cargo movements, communicate with CBP officials, and guide customers through regulatory challenges. Success requires strong problem-solving skills, meticulous record-keeping, and the ability to meet tight deadlines in a fast-paced environment.
Your work will directly impact our clients’ supply chains, making this role both challenging and rewarding.
Responsibilities
Coordinate stakeholder actions to resolve CBP Holds & Intensive exams
Manage cargo movement between ports and exam facilities
Review and troubleshoot ABI messages using customs brokerage software
Deliver excellent customer service by clearly explaining documentation requirements and deadlines with empathy
Contact customers who request assistance through Telico or have urgent/complex files
Directly engage with CBP and port authorities to resolve customs issues
Maintain accurate internal tracking of Hold & Exam cases with daily updates to all stakeholders
Process timely billing for movement/processing fees and vendor payments
Manage post-entry processes
Secondary Responsibilities
Maintain current knowledge of customs laws, regulations and trade policies
Contribute process improvement suggestions to enhance efficiency and accuracy
Cross-train and support other processes as needed
Train team members and manage the unresolved report
Requirements
About You
Basic Requirements:
High school diploma or equivalent
Proficient in Google Sheets or Microsoft Excel with ability to manage working data and formulas
Demonstrated interest in customs brokerage and international trade
Exceptional organizational skills with strong attention to detail
Clear and professional written and verbal communication abilities
Customer-focused mindset with proven interpersonal skills
Adaptable team player who welcomes feedback and continuous improvement
Ability to be physically present at our Champlain, NY office a minimum of 8 times monthly
Preferred Requirements:
Dispatching experience
Experience or demonstrated interest in utilizing AI to improve operational efficiency
Background in logistics or supply chain management
Knowledge of transportation management systems
Familiarity with customs documentation and procedures
Schedule
Pay: $19.00 per hour
Hybrid work model with just 2 days in person per week
Annual training budget and career guidance
Equity incentives that vest over time, aligning your success with company growth
Weekly team activities including lunches, BBQs, and games
Location in Champlain, NY
Freightos is an equal opportunity employer, committed to treating all potential employees fairly and ensuring equal opportunities for everyone.
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Title: Import Coordinator
Company: Freightos Group
Location: Village of Champlain, New York, USA
Category: Transportation (Dispatcher, Transportation Manager, Transportation Logistics)
