Overview
Head of Operations (Freight Forwarding) Jobs in Klang, Selangor, Malaysia at NES Fircroft
Title: Head of Operations (Freight Forwarding)
Company: NES Fircroft
Location: Klang, Selangor, Malaysia
Position: Head of Operations (Freight Forwarding)
Location: Klang, Selangor
Salary: MYR 25,000 – 30,000 monthly
Industry: Logistics & Supply Chain (MNC)
A leading multinational logistics organization is looking to hire a dynamic and experienced Head of Operations to oversee end-to-end logistics functions across Malaysia. This strategic role offers a competitive monthly salary of MYR 25,000 to 30,000 and is ideal for a seasoned operations leader with strong logistics expertise and a passion for continuous improvement.
Overview of the Role
Reporting directly to the Country General Manager, the Head of Operations will be responsible for overseeing the full spectrum of logistics and supply chain operations—including transportation, warehousing, freight, distribution centers, and field services. This position plays a key role in managing relationships with key clients and third-party logistics (3PL) providers while ensuring service excellence and regulatory compliance.
Key Responsibilities
Operations Oversight
Lead daily operational functions across transportation, warehousing, and field service.
Supervise distribution center performance, including those in East Malaysia.
Ensure cold chain and HALAL compliance where applicable.
Implement continuous improvement practices (e.g., Lean, Six Sigma, Kaizen).
Warehouse & Distribution Management
Optimize warehouse operations for capacity, cost, and compliance.
Set SOPs aligned with regulatory and quality standards.
Address operational issues such as cost overruns, process bottlenecks, and service gaps.
Lead strategy for expanding business capabilities and capturing new market opportunities.
Transportation & Fleet Management
Manage nationwide routing and deliveries to 300+ retail outlets.
Maintain and optimize a fleet of over 30 trucks.
Drive initiatives to reduce transportation costs while ensuring service reliability.
Freight & Export Management
Oversee daily freight activities, particularly in the export market.
Ensure cost-effective freight strategies while maintaining profitability.
Establish freight policies aligned with international standards.
Field Services
Lead logistics support for store rollouts and nationwide delivery efficiency.
Oversee routine capacity assessments and optimization projects in partnership with clients.
Financial & Strategic Planning
Prepare and manage departmental budgets and overall P&L performance.
Develop long-term strategies for operational scalability and revenue growth.
Support investment decisions in logistics infrastructure, tools, and human capital.
Client & Stakeholder Management
Act as the key point of contact for strategic clients including major F&B chains.
Maintain high service levels and proactively resolve client-related issues.
Promote cost-saving and service-improvement initiatives to key accounts.
People & Talent Leadership
Inspire and lead a team of managers across various logistics functions.
Develop KPIs and performance management systems for direct reports.
Drive talent development initiatives including training in continuous improvement methodologies.
Required Qualifications & Experience
A Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field (MBA preferred).
At least 5 years of relevant senior-level experience in operations, ideally within the logistics or supply chain sector.
Proven leadership in managing cross-functional teams and large-scale logistics operations.
Strong financial and commercial acumen.
Excellent communication, negotiation, and organizational skills.
Work Environment
Based primarily in an office setting, with regular visits to cold storage and dry warehouse sites.
Occasional travel for external meetings and distribution center oversight.
