Overview
Head of Air Cargo & Logistics Operations Development Jobs in Hanoi Capital Region at Masterise Group
Title: Head of Air Cargo & Logistics Operations Development
Company: Masterise Group
Location: Hanoi Capital Region
Role Purpose
Lead the planning, development, and operational establishment of GBIA’s air cargo and logistics ecosystem, ensuring the seamless integration of cargo terminal operations, logistics facilities, bonded and customs-controlled areas, warehousing solutions, and multimodal transportation networks.
The role is responsible for translating cargo business opportunities into practical and scalable operational models, establishing cargo infrastructure readiness, and building strategic partnerships across airlines, freight forwarders, logistics providers, customs authorities, and airport stakeholders.
Key Responsibilities
1. Air Cargo & Logistics Operating Model Development
- Develop the end-to-end operating model for air cargo and logistics activities at GBIA.
- Establish operational concepts covering:
o Cargo terminal operations
o Express & e-commerce cargo
o Bonded warehouse operations
o Cold chain logistics
o Special cargo handling
o Customs-controlled cargo facilities
- Define cargo processing workflows, throughput requirements, and service standards.
- Ensure operational readiness of cargo infrastructure prior to airport opening.
2. Cargo & Logistics Infrastructure Planning
- Work closely with planning, engineering, and ORAT teams to develop:
o Cargo terminals
o Logistics parks
o Warehouse complexes
o Inland transportation connections
o Future Free Trade Zone and logistics support facilities
- Review infrastructure requirements against forecast cargo demand.
- Recommend phased development plans and capacity expansion strategies.
- Support master planning activities related to cargo and logistics assets.
3. Logistics Ecosystem & Commercial Development
- Build relationships with:
o Freight forwarders
o Logistics service providers
o Integrators (DHL, FedEx, UPS, Cainiao, etc.)
o E-commerce platforms
o Shipping and multimodal transportation operators
- Identify anchor customers and logistics tenants for cargo facilities.
- Develop service offerings and operational solutions that attract cargo volumes.
- Collaborate with commercial teams on concession and partnership opportunities.
4. Customs & Regulatory Coordination
- Lead engagement with:
o Customs authorities
o Civil aviation regulators
o Border control stakeholders
o Relevant government agencies
- Establish customs clearance and cargo inspection frameworks.
- Support development of bonded logistics and transit cargo solutions.
- Ensure compliance with aviation, customs, security, and trade regulations.
5. Operational Readiness & Cargo Performance
- Develop operational KPIs covering:
o Cargo throughput
o Turnaround time
o Warehouse utilization
o Service quality
o Operational productivity
- Ensure cargo and logistics systems are aligned with airport operational standards.
- Drive continuous improvement initiatives to optimize cargo flows and customer experience.
- Support ORAT activities and operational trials before airport opening.
6. Stakeholder & Industry Engagement
- Represent GBIA within cargo, logistics, and trade communities.
- Build partnerships with:
o Airlines
o Airport operators
o Logistics associations
o Industrial park developers
o Manufactures and exporters
- Position GBIA as a strategic cargo gateway and logistics hub for Northern Vietnam.
Qualifications & Experience
- Bachelor’s degree in Logistics, Supply Chain, Transportation, Business, Economics, or related disciplines.
- MBA or postgraduate qualifications are advantageous.
- Minimum 15 years of experience in:
- Air cargo operations
- Logistics infrastructure
- ICD/Dry Port operations
- Warehousing and distribution
- Airport-related logistics facilities
- Proven experience developing or operating:
- Cargo terminals
- ICDs
- Dry ports
- Distribution centers
- Customs-controlled logistics facilities
- Strong understanding of customs processes, freight forwarding, and multimodal logistics.
Core Competencies
- Air Cargo Operations & Logistics Management
- Cargo Terminal Development & Operational Readiness
- ICD / Dry Port & Logistics Infrastructure Development
- Warehouse & Distribution Center Operations
- Customs & Regulatory Coordination
- Logistics Ecosystem Development
- Stakeholder & Government Relations
- Operational Excellence & Process Optimization
- Business Planning & Investment Evaluation
- Strategic Partnership Development
