Overview
Gateway Operation Agent Jobs in Addis Ababa, Addis Ababa, Ethiopia at DHL Express
Title: Gateway Operation Agent
Company: DHL Express
Location: Addis Ababa, Addis Ababa, Ethiopia
Role Context
Ensure that all shipments – both inbound and outbound – are processed according to local and DHL Network standards and that transit times are met.
Accountabilities
Assist in ensuring operational practices and procedures are carried out effectively
Carry out any administrative task that is required for the Service Centre in order to process material and provide network and shipment information often within tight time frames.
Manage the handover of paperwork to third party brokers
Capture information – and make available to the Network – information required for a shipment, piece or handling unit at the service centre according to the standard procedures
Ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.
Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures.
Process outbound material according to the latest processes and procedures
Arrange / attend physical inspections of shipments by authorities and record actions
Monitor the registration / license requirements for DHL Customs facilities
Ensure that all relevant equipment is operating and take corrective actions where equipment failure and to be proactive through taking action where equipment is falling below operating standards.
Keep the process area clean and tidy and make sure it is ready for the next process cycle
Manage the receipt of data/documents to assist in the preparation of import and export declarations
Compile supporting documentation
Screen data / documents for completeness and accuracy
Source paperwork from Update data in customer databases
Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism.
Experience
Skills / Qualifications
Experience in DHL and knowledge of Network Control activities
Experience of working with customs clearance matters within transportation, logistics or import / export Industry
Educational Qualification
Diploma in any field
Computer literate
Driving License is mandatory
