Overview
Freight Operations Team Member Jobs in 6th of October, Cairo, Egypt at Aramex
Title: Freight Operations Team Member
Company: Aramex
Location: 6th of October, Cairo, Egypt
Job description:
Purpose of the Job
The Freight Operations Team Member at Aramex is responsible for supporting the efficient and timely movement of goods across various logistics channels. This role ensures the smooth coordination of freight shipments, from pick-up to delivery, while adhering to company and regulatory standards. The individual will work closely with other team members, carriers, and vendors to ensure accurate, on-time, and cost-effective transportation.
Job Description
Focal point for customer’s shipping requests for land, sea and air freight.
Coordinate with internal operations on all shipping requests.
Provide freight solutions to customers for land, sea and air freight.
Develop relationships with allocated customers
Manage end to end shipment life cycle liaising with all internal and external stakeholders
Proactively informs customers on shipment status, exceptions and provides intermediate updates on incident solutions.
Provides spot quotations and closes contract
Takes and handles customer inquiries, e.g. Track and Trace
Responsible for all KPIs and SLAs agreed with allocated customers
Takes and registers all customer complaints
Drives solution of customer complaints by solving it directly or assigning tasks to other functions
Acts as the first contact point for customer claims; supports the customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
Ensure seamless transaction liaising with Pricing and Billing teams.
Enter all aramex invoices and necessary data over customer’s system and follow approval process
Job Requirements – Experience and Education
3-5 years’ experience in Freight Forwarding / Freight in general – mandatory experience
2-5 years’ experience of Customer Service, preferably handling key business clients
Excellent product knowledge (land, sea and air freight)
Strong experience in using MS excel.
Working knowledge of transportation management systems (TMS)
Commercial acumen to drive sales
Ability to handle challenging situations in a composed manner
Excellent English Verbal & Written skills
Work Location: 6th of October
Leadership Behaviors Building Outstanding Teams Collaborate & break silos Execution & Accountability External focus Growth mindset Inclusion Setting a clear direction Innovation Skills Communication Skills Customer Focus Organization & Planning Team Collaboration Time Management
