Overview
Freight Operations Senior Manager Jobs in Seoul, South Korea at Toll Group
Title: Freight Operations Senior Manager
Company: Toll Group
Location: Seoul, South Korea
About Toll Group
At Toll, we do more than just logistics – we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Location: Seoul, Korea
PURPOSE OF THE JOB
The Freight Operations Senior Manager leads and optimizes daily Ocean & Air Freight forwarding operations in Korea. This role oversees end-to-end import/export processes, local procurement, operational cost management, and regulatory compliance while supporting commercial growth. Key priorities include driving process efficiency, strengthening carrier/co-loader partnerships, collaborating with Global Business Services (GBS) hubs, and reporting to regional leadership to deliver high-quality logistics solutions.
PRIMARY DUTIES & RESPONSIBILITIES
Operational Leadership & Service Delivery
- Lead and manage a local operations team of approx. 10 members, optimizing workload distribution and productivity.
- Oversee end-to-end handling of diverse cargo types, including Project Cargo, Network/Agent shipments, Nominated accounts, and Local business.
- Partner with the Regional GBS team to standardize workflows, optimize off-shored tasks (e.g., documentation, billing entry), and enforce Service Level Agreements (SLAs).
- Enforce adherence to global/regional Standard Operating Procedures (SOPs) and drive key operational KPIs (On-Time Delivery, Documentation Accuracy, Billing Speed).
- Serve as the final escalation point for complex operational bottlenecks, project logistics challenges, and customer claims.
Carrier, Co-loader & Vendor Management
- Maintain strong relationships with ocean carriers, airlines, and core co-loaders to secure competitive rates and space allocations.
- Negotiate with and manage local service providers (customs brokers, heavy-lift transporters, trucking companies, warehouse operators).
- Streamline network/agent communication workflows for seamless coordination on nominated and overseas agent cargo.
Cost Control & Operational Finance
- Analyze operational cost structures, eliminate cost leakages, and drive savings to protect margin profitability.
- Ensure accurate, timely billing, validate vendor/co-loader invoices, and prevent revenue leakage or settlement delays.
- Participate in operational budgeting and provide volume and cost forecasts based on market dynamics.
Commercial Support & Regional Reporting
- Manage matrix reporting to Regional Operations Leadership, participating in regional alignment meetings and performance reviews.
- Partner with Sales and Regional Commercial teams to provide rate guidance and operational feasibility inputs for RFQs and Project Tenders.
- Support client onboarding and participate in Quarterly Business Reviews (QBRs) to drive customer retention.
Compliance & Process Improvement
- Ensure full compliance with Korean customs regulations, international trade sanctions, and local maritime/aviation laws.
- Drive process optimization and adoption of digital workflows across operations.
Previous Work Experience & Qualifications
- 10–15+ years in international freight forwarding within MNC/Global environments.
- Proven people management experience leading an operational team.
- Hands-on experience across diverse cargo streams in both Ocean and Air Freight.
- Experience working in matrix organizations, collaborating with offshore GBS teams, and reporting to regional leadership.
- Fluent English communication skills (verbal/written) for regional reporting and global stakeholder management.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
