Overview
Freight Operations Manager Jobs in Miami, FL at iMile Delivery
Title: Freight Operations Manager
Company: iMile Delivery
Location: Miami, FL
Job Summary
Responsible for overseeing daily logistics and transportation operations to ensure the efficient movement of goods while maintaining high service standards and operational excellence. Manage end-to-end supply chain activities, optimize workflows, lead cross-functional teams, and collaborate with customers, carriers, and internal stakeholders to achieve business objectives and meet service-level agreements (SLAs).
Key Responsibilitie
- Oversee daily logistics operations, ensuring the smooth execution of transportation and delivery activities
- .Manage domestic and international shipments through air freight, sea freight, and road transportation
- .Coordinate with freight forwarders, shipping lines, airlines, customs brokers, and third-party logistics (3PL) providers
- .Plan and monitor shipment schedules to ensure on-time pickup and delivery
- .Supervise first-mile, middle-mile, and last-mile delivery operations
- .Lead, coach, and develop operations teams to improve productivity and service quality
- .Monitor operational KPIs, identify performance gaps, and implement continuous improvement initiatives
- .Optimize transportation routes and resource utilization to reduce operational costs
- .Ensure compliance with company policies, customs regulations, and international trade requirements
- .Manage customer escalations and resolve operational issues promptly
- .Collaborate with sales, customer service, warehouse, finance, and procurement teams to support business growth
- .Build and maintain strong relationships with carriers, logistics partners, and vendors
- .Prepare operational reports, analyze performance trends, and recommend process improvements
- .Ensure accurate documentation, shipment tracking, and inventory visibility throughout the logistics process
- .Drive operational excellence by implementing best practices and maintaining high customer satisfaction
.
Key Skil
- lsOperations Manageme
- ntLogistics & Supply Chain Manageme
- ntAir Freight & Ocean Freight Operatio
- nsLast-Mile Delivery Manageme
- ntTransportation Planni
- ngFreight Forwardi
- ngImport & Export Operatio
- nsWarehouse & Distribution Manageme
- ntVendor & Carrier Manageme
- ntKPI Monitoring & Performance Manageme
- ntCost Control & Budget Manageme
- ntProcess Improveme
- ntTeam Leadership & People Manageme
- ntCustomer Relationship Manageme
- ntRisk Management & Problem Solvi
ng
Qualificati
- onsBachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related fie
- ld.Several years of experience in logistics, freight forwarding, transportation, or e-commerce operatio
- ns.Experience managing air freight, sea freight, and last-mile delivery operatio
- ns.Strong leadership, communication, and analytical skil
- ls.Proficiency in Microsoft Office and logistics/ERP/TMS syste
- ms.Knowledge of international shipping regulations and customs procedures is an advanta
ge.
