Overview
Freight Key Account Manager Jobs in Itasca, IL at People Freight | Freight Forwarding & Logistics Recruitment Specialists
Title: Freight Key Account Manager
Company: People Freight | Freight Forwarding & Logistics Recruitment Specialists
Location: Itasca, IL
Freight Key Account Manager | Itasca, IL | Hybrid working schedule
This is a highly visible role responsible for maintaining strong customer relationships, coordinating with internal operations teams, identifying opportunities for account growth, and ensuring customers receive a consistently high level of service across their international freight requirements.
What’s Offered
- $80,000 – $100,000 base salary
- Bonus opportunity
- Hybrid working environment
- Opportunity to manage high-value international freight accounts
- Career progression with an established international freight forwarder
- Collaborative and professional working environment
Key Responsibilities
- Manage and develop relationships with a portfolio of key international freight customers.
- Serve as the primary point of contact for assigned strategic accounts.
- Oversee international air and ocean freight activity, ensuring shipments are handled efficiently and professionally.
- Work closely with operations, sales, carriers, overseas offices, and customers to resolve issues and maintain service levels.
- Monitor account performance, shipment activity, service levels, and customer satisfaction.
- Identify opportunities to increase revenue, expand services, and strengthen existing customer relationships.
- Prepare and present account reviews, performance updates, and business development opportunities.
- Assist with pricing, quotations, contract negotiations, and service proposals where required.
- Proactively address customer concerns and implement solutions to prevent recurring issues.
- Develop a strong understanding of each customer’s supply chain and international logistics requirements.
- Collaborate with internal teams to ensure customer expectations and KPIs are consistently met.
- Maintain accurate account records and provide regular reporting to management.
Requirements
- 5+ years of experience within international freight forwarding/logistics.
- Proven experience managing key accounts or major customer relationships.
- Strong knowledge of international air and ocean freight operations.
- Experience working with customers, carriers, overseas agents, and internal operations teams.
- Strong commercial awareness with the ability to identify account growth opportunities.
- Excellent communication, relationship-building, negotiation, and problem-solving skills.
- Ability to manage multiple customer accounts and priorities in a fast-paced environment.
- Experience with a TMS or freight forwarding software such as CargoWise is preferred.
