Overview
Field Support Representative Jobs in Buffalo, New York, USA at Dohrn
Overview
Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future. Our drivers are home daily! We offer competitive salary and a great benefit package in an exciting, rewarding industry.
Dohrn is currently seeking a Field Support Representative at our St. Louis, MO terminal.
Hours:
Monday-Friday, 4:00pm-12:30am
Responsibilities
Prepare paperwork for launching drivers
Answer and direct phone calls regarding tracing, pickups, driver communication, customer service
Provide clerical support for Operations
Complete daily reports for OS&D, payroll, driver hours, and attendance
Contact customers to schedule appointments, residential, and driver collect/COD shipments
Communicate with customers concerning Dispatch adjustments, deadlines, and concerns
Dispatch pickups to Drivers and answer Driver questions
Check in drivers, ensuring their paperwork is intact and complete
Collect and review all driver paperwork for accuracy
Help educate drivers on proper paperwork completion
Enter Driver Vehicle Inspection Report data
Scan bills of lading, delivery receipts, manifests, strip sheets
Image and index all documents to the central imaging system
Work in Imaging Check to ensure all documents have been scanned
Perform other data entry as needed
Perform other duties as needed
Qualifications
Valid Driver License
High School completion or equivalent
Computer skills including Microsoft Office
Data entry, 10-key and typing experience
Detail-oriented, organized
Good communication skills- verbal and written
Excellent customer service skills
Problem solver, self-motivated
Ability to multi-task in a fast-paced environment and react to change productively
Ability to work in a team as well as individually
Excellent attendance
Working Conditions/Physical Demands
Primarily sedentary work, which involves sitting most of the time. May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The general office environment is favorable;
Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc. Visual Acuity including regular use of items including a computer screen or monitor. Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers. Talking and hearing required to communicate with and listen to others to share or receive information;
May be occasionally exposed to noise including telephone, office machinery, and conversations of others.
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Title: Field Support Representative
Company: Dohrn
Location: Buffalo, New York, USA
Category: Transportation (Driver)
