Overview
Export Operation Manager Jobs in Hong Kong SAR at ECU Worldwide
Title: Export Operation Manager
Company: ECU Worldwide
Location: Hong Kong SAR
Founded in 1987 at Belgium, ECU Worldwide (erstwhile ECU Line) is a global leader in NVOCC services. Backed by rich legacy, passion and agility, we have brought in world-class innovations in LCL (less than container load) and set several benchmarks in the industry. Led by a strong management team, our foothold now stands strong at 300+ offices in 160+ countries, offering LCL and FCL services across the globe. Our wide variety of value added services and outsourcing solutions make us exceptionally competent in handling and transporting complex cargo to anywhere in the world, seamlessly.
About The Role
This full-time role of Export Operation Manager at ECU Worldwide (Hong Kong) Limited in Central and Western District offers an exciting opportunity to lead the operations team and drive the success of the company's freight/cargo forwarding business. As the Export Operation Manager, you will be responsible for overseeing the day-to-day operations, ensuring efficient and timely delivery of goods to customers.
What You'll Be Doing
- Build and maintain the good relationships with carriers and co-loaders
- Monitor contract usage and performance review on each contracts
- Follow up space issues or any other disputes with carriers and co-loaders
- Update the market intelligence on vessel utilization, market research
- Keep daily contact with Sales team and Branch for business opportunities
- Generate the monthly report and assist in ad-hoc project assigned by management
- Design and implement sustainable commercial strategies to retain existing customers and capture new business
- Manage carrier relationships: handle rate queries, negotiate FAK/NAC terms and resolve space/dispute issues with carriers and internal stakeholders
- Produce periodic trade and performance reports and prepare presentation materials for carrier review and internal stakeholders
Requirement
- Minimum 5 years of experience in freight/cargo forwarding operations, preferably in a managerial role
- Thorough understanding of export and import processes, customs regulations, and logistics management
- Strong problem-solving and decision-making abilities to handle complex operational challenges
- Excellent communication and interpersonal skills to liaise effectively with customers and stakeholders
- Proficient in using relevant logistics and freight management software
- Ability to lead and motivate a team to achieve operational excellence
- Fluency in English and Cantonese, with Mandarin language skills being an advantage
What We Offer
At ECU Worldwide (Hong Kong) Limited, we value our employees and offer a competitive compensation package, opportunities for career advancement, and a supportive work environment. We also provide a range of benefits, including health insurance, retirement contributions, and ongoing training and development programs to help you grow and succeed in your role.
If you are passionate about logistics and operations and are looking to join a dynamic and forward-thinking organisation, please apply now.
