Overview
Export Ocean Team Leader Jobs in Milan, Lombardy, Italy at PSA BDP
Title: Export Ocean Team Leader
Company: PSA BDP
Location: Milan, Lombardy, Italy
About PSA BDP:
PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
We are a team that celebrates our unique diversity and close-knit community atmosphere.
Our core values begin at the very top and span the broad reach of our global community.
We offer dynamic careers or those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
PSA BDP serves over 5,000 customers, including some of the world’s leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.
Job Description
This role overall responsibility for Team success by agreeing, implementing and monitoring individual and Team objectives and targets whilst ensuring company policies and procedures are adhered to.
Main responsibilities:
Monitor Team performance and activity
Serve clients, identify their needs and provide feedback on the success of filling jobs
Building and maintaining relationships (internal/external)
Write weekly/monthly figures and reports
Hold weekly/monthly meetings; discuss task delegation and review issues
In conjunction with Manager set quarterly targets and objectives
Communication- encourage respect and open communication
Assist in the interview and recruitment of team members
Perform auditing and quality checking
Identify opportunities for process improvements
Handling escalations from customers and internally
Attendance checking
Training new team members
Supporting Manager on local quotation and pricing
Job Requirements
Graduate of any discipline.
8-10 years experience in ocean export ( Multinational Freight forwarder )
Minimum of 2 years of progressive experience in a Supervisory role in customer service-related matters within the freight-forwarding industry.
Technical knowledge in ocean export is a must .
Project manager is a plus.
Excellent communication and interpersonal skills combined with a strong ability to analyze situations and make good decisions based on available information.
Ability to adapt quickly to changing policies and procedures.
Fluent English (oral and written )
