Overview
Export Customer Services Specialist Jobs in Istanbul, Istanbul, Türkiye at Şölen
Title: Export Customer Services Specialist
Company: Şölen
Location: Istanbul, Istanbul, Türkiye
As one of Turkey’s brave and innovative companies, Şölen carries out its activities to create added value for the society in which it was born through strong investments in our country and the employment it provides. With more than 35 years of experience, Şölen offers a rich product portfolio in the categories of snacks, children’s products, gifts, and treats, focusing on food safety, hygiene, and quality. The company operates with two production facilities in Gaziantep and Istanbul, equipped with high technology and compliant with Industry 4.0 standards. Şölen has an annual production capacity of 330,000 tons and more than 3,000 employees.
With its innovative vision and high-quality products, Şölen has attracted attention with globally recognized and award-winning brands such as Biscolata, Ozmo, Milango, Boombastic, Luppo, Nutymax, Papita, Chocodans and Greta.
Şölen exports over 200 different products to more than 120 countries, from the USA to Belgium, Japan to the Maldives. Şölen collaborates with global retail chains such as Walmart, Walgreens, Dollar General, Aldi, Lidl, Dollar Tree, and Dollarama. In line with its globalization strategy, it has regional offices in Dubai, Algeria, Azerbaijan, the USA, Saudi Arabia, Germany, and the UK, as well as regional directorates in the Levant region, Canada, China, and Latin America.
We are looking for an Export Customer Services Specialist to join our Customer Services Department located at Güneşli responsible from international markets of Şölen Çikolata Gıda San ve Tic AS.
Qualifications We Are Looking For in This Role
- University graduate from one of the top universities,
- Experienced at least 2 years in similar position,
- Excellent command of written and spoken English
- Strong communication skills – verbal and written,
- Ability to communicate effectively to varied audiences,
- Having strong and authentic business sense with ethical principles,
- Result oriented personality with high energy level and flexibility,
- Self-initiative, Passionate, Curious, Customer oriented,
- Experience with SAP or similar ERP system preferred,
- Highly competent with MS Office applications,
Duties and Responsibilities
- Coordinates relationship between overseas customers and relevant departments according to customer requirements and follow up
- Manage, organize and follow all process from order entry to the actual delivery
- Ensuring customer requirements are fulfilled accurately and on time
- Contacting agencies for sea freight shipments
- Organizing logistics and shipment arrangements for international deliveries
- Representing the company throughout the full order-to-delivery cycle
What Awaits You at Şölen?
📚 Unlimited training and development opportunities with Şölen Academy
🏥 Private Health Insurance, Life and Accident Insurance
🏆 Employee recognition and reward programs
💳 Gift shopping vouchers
🍫 Product distributions 4 times a year
🎂 “Happy Birthday!” leave
❤️ Heltia – Employee Assistance Program
👩 Kindergarden support for Şölen mothers
Our Values
We Are Passionate About Success – We are dedicated to our work for achieving visible, remarkable, and exceptional results. We commit with both our minds and hearts, enjoy the journey, and remain focused on outcomes. We proudly celebrate the successful results we have created with all our stakeholders.
We Make a Difference – We take moderate risks with courage and don’t hesitate to make mistakes. We make a difference in every work we do and add value to society, our consumers, business partners, and employees. We proudly present our superior-quality products to the world and reward our consumers.
We Stay Committed to Our Values – We act openly, sincerely, honestly, and fairly toward each other, our business partners, and our consumers. We respect the values inherited from the past. We prioritize the reputation of every individual in our value chain and make our decisions with a sense of responsibility toward them.
At Şölen, we conduct our recruitment processes in a fair and inclusive manner. We do not allow any prejudice or discrimination based on language, religion, ethnicity, race, age, or gender. All our evaluations are carried out based on job fit, objective and measurable criteria, and competency-based interviews.
For more information regarding the processing of your personal data, please see our Privacy Policy and Clarification Text for Employee Candidate: https://www.solen.com.tr/gizlilik
