Overview
Export Customer Service Representative Jobs in Charleston, SC at MSC Mediterranean Shipping Company S.A.
Export Customer Service Representative
MSC USA – Charleston
Job Summary
The Export Customer Service manages data for international shipments and provides support for the transportation process. Works with clients, freight forwarders and NVOCC (Non-Vessel Operating Common Carrier). Helps in executing all the steps required to process the reservation of an export shipment.
Key responsibilities & duties
Prepares the bookings in MSC internal system based on client’s requests and needs and updates the information in the MSC system accordingly.
Assumes documentary and customer service responsibilities for all assigned shipments.
Acts as an intermediary between clients and other MSC’s departments.
Keeps record and maintains the performance of MSC’s fleet for the scope’s main services.
Ensures a monitoring process of the bookings in order that client’s requests are matched.
Establishes and maintains a positive relationship with clients.
Assists clients in troubleshooting and problem solving regarding the bookings assigned.
Keeps a good level of communication with clients and other parties matching the guidelines of the company.
Escalates unique or complex issues to the appropriate supervisor for immediate resolution.
Performs other duties, as assigned.
Required skills and abilities
Associate’s degree or equivalent experience
English: advanced
Strong attention to details and critical thinking skills
Organized, efficient, and able to manage time effectively
Strong customer service mindset, focused, and responsive
Ability to work under tight deadlines
Great team player
Knowledge of MS Excel with the ability to learn new software
Preferred skills, experience, education
Bachelor’s degree or equivalent experience
Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobs
Physical Demands
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at a time
Work Authorization
Authorization to work in the U.S
What We Offer
Health Insurance
Dental & Vision Insurance
Life Insurance: one-time annual salary up to $50,000
Long Term Disability Insurance
Paid Pregnancy Disability Leave and/or Paid Parental Leave
Business Travel Insurance
Flexible Spending Accounts – (Health, Dependent Care, Transit/Parking)
Supplemental Life, Disability, Accident, Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits, effective day one:
Short Term Disability Insurance
401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
Wellness Program initiatives – Free MSC Partner Subscriptions with Calm and Journey
Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.
About Mediterranean Shipping Company (MSC)
Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Title: Export Customer Service Representative
Company: MSC Mediterranean Shipping Company S.A.
Location: Charleston, SC
