Overview
Executive CS- Rail & Inland Terminals Jobs in Haryana, India at DP World
Title: Executive CS- Rail & Inland Terminals
Company: DP World
Location: Haryana, India
Key Responsibilities
JOB DESCRIPTION
Sharing Railing details with the customers regarding their Export/ Import/DSO/Cabotage Shipments
Updating customers twice a day regarding train running/port arrival status
Sending Buffer shifting updates to the customers on daily basis
Updating customers about the vehicles hold at the factory on daily basis. The idea is to ensure the fast turnaround of the vehicles
Management information and reporting
Sending emails and advisory regarding Terminal and Rail tariff and broadcast of operational exigencies to customers
Arranging KYC details from all the new customers
Ticket management on the CRM system
Coordinating with transport function for POD closures if required
Assistance on Rail transport and FM/LM transport as per customer requirement
Individual will be the first point of contact for our customers by answering their requests through phone, chat and/or email and have a very clear purpose: to prevent issues, solve queries and delight our customers
Follow up with customers regarding Ageing containers laden at terminals
Replying to day-to-day queries/requests/complaints of the customers
Sending in-transit details to customers for their shipments
Sharing arrival details with the customers/Shipping Lines as soon as the units reaches our terminal for fast clearance of the cargo
Sending DSR to the Customers
