Overview
Domestic LTL Customer Service Jobs in Elizabeth, NJ at Shipco Transport
Title: Domestic LTL Customer Service
Company: Shipco Transport
Location: Elizabeth, NJ
Department: Customer Service
Location: Elizabeth, NJ
Compensation: $48,000 / year
Description
Shipco Transport Inc.,
a leading international cargo transportation company, has an immediate opening at our
NYC
branch located in
Elizabeth, New Jersey
for an experienced
Customer Service
Representative.
We are looking for a candidate who is organized, highly motivated, reliable and who understands and appreciates the importance of a team effort.
Key Responsibilities
Handle customer service emails, rates emails and answer/make phone calls.
Validate and Process new orders received in TMS within 10 minutes.
Monitor dispatched orders and communicate with customers of any pickups and/or delivery issues.
Review Daily Domestic Report for shipment status and notify customer accordingly.
Maintain all communication via email alias.
Always maintain professionalism with both team and customers.
Communicate with LTL carriers’ terminals and dedicated CSD teams for any pickups and/or delivery issues.
Ensure all shipments are billed correctly.
Assist with or handle OS&D and coordinate to file claims following the SOP provided by manager/supervisor.
Ensure you’re on time and ready to work for the hours you’re assigned.
Other duties as department develops.
Skills, Knowledge and Expertise
Knowledgeable in all aspects of export customer service and/or operations.
Strong data entry skills required.
Excellent verbal and written communication skills, excellent organization skills, attention for details and an aptitude for a fast paced, multi-tasking, customer service minded environment. Rely on instructions and pre-established guidelines
Resourceful and out of the box thinking
Relies on pre-established guidelines
Reports to the Export LCL Customer Service Supervisor
Benefits
We offer a positive and friendly atmosphere with opportunities for advancement and personal growth. Salary is commensurate with experience.
We offer medical, dental, life and vision insurance, STD and LTD insurance. We also offer a flexible benefits account, an optional wellness program and a matching 401(k) plan.
Shipco Transport is an Equal Opportunity Employer, welcoming applications from individuals of all abilities, backgrounds, and experiences.
