Overview
Documentation Specialist (Bilingual) Jobs in Jacksonville, FL at Norton Lilly International
The Documentation Specialist generally coordinates the import and export documentation requirements for various accounts including breakbulk, ro/ro and chemical tanker carriers. This position requires excellent customer service and coordination with local port office. The position requires continuous follow-up with client and customers.
Export:
Create and issue bookings, B/L’s and manifests and freight invoices.
Ensure accurate processing and confirmation of customer shipping instructions; facilitate changes as required keeping all relevant customers informed.
Cargo Inventory Management – track and report ‘on dock’ cargo scheduled to load on applicable vessel. Prepare and issue Load Orders and Mate’s Receipt.
Once confirmed loaded on board, deliver final bill of loading to customer within 24-48 hours.
Import:
Prepare and issue Arrival Notices to receivers and brokers.
Distribute necessary documents to port authorities, terminals, stevedores, and port office
‘Arrive’ vessels with Customs.
Assure all conditions are met (OBL surrender, wharfage payment, Customs clearance) in hand prior to issuing cargo release to terminal.
Monitor Customs system for cargo holds and errors and troubleshoot with customers to resolve issues.
Reconcile wharfage funds and arrange transfer of funds to customer.
General:
Carefully monitor sailing schedules to ensure timely collection of necessary documents.
Ensure availability and response to phone inquiries from all internal and external customers in a courteous and professional manner.
Monitor other customer entry point (i.e., Outlook, Fax) for customer inquiries and respowithin agreed deadlines with all relevant information.
Possible specialized customer reports as required and established through Sales and management channels.
Reconcile systems to ensure accuracy and ensure customer expectations met; record reasons for changes/amendments.
Update systems as required
Promote compliance with US Customs and other law enforcement agencies and authorities to assist with safe and secure cargo transport.
Requirements:
High school diploma or general equivalency.
Some college course in business management helpful but not required.
3-5 years of functional experience in Customer Service (retail, sales, call center, etc.), and /or Data Entry.
Bilingual (Spanish & English)
Experience in transportation industry is highly desired.
Excellent verbal and written communication skills a must.
Ability to work as part of a team environment.
Ability to problem solve.
Ability to enter, generate and retrieve information using a computer.
Working experience with Word, EXCEL, Microsoft office, and other related software a must. Proficiency in Excel is a MUST (must be able to navigate worksheets, apply formatting, sort, and filter. Advanced skills (pivot tables, charts, etc.… desirable). Excel test may be required.
Experience working Fairwater and Agency Now software required.
Must be comfortable and experienced with Skype.
Verbal and written communication skills (written & verbal with emphasis on details).
Organizational and time management skills; multi-tasking and prioritizing.
Attention to detail (ability to enter data in an exact fashion and proof documents before issuance).
Results oriented.
Must have reliable transportation.
Must be available to work a flexible schedule based on business needs, including days, nights, weekends, and some holidays. This includes but not limited to, responding to emails, answering calls, reporting to the office, etc.
Not all aspects of the job are covered by the descriptions, other duties may be required.
Position may change as the industry and technology evolve.
Title: Documentation Specialist (Bilingual)
Company: Norton Lilly International
Location: Jacksonville, FL
Category:
