Overview
Distribution Sr. Customer Service Representative Jobs in Carrollton, TX at Redstone Foods, Inc.
Are you a seasoned customer service professional looking for a challenging role in distribution? We’re seeking an experienced Sr. Customer Service Representative to join our team!
Do you thrive on solving complex customer inquiries? You’ll be the go-to person for handling intricate customer issues and providing expert solutions.
Are you skilled at building strong customer relationships? You’ll be responsible for developing and broadening relationships with customers to fully understand their needs and wants.
Do you have a keen eye for detail and excellent organizational skills? You’ll be managing multiple projects simultaneously, requiring strong attention to detail and organizational abilities.
Do you have at least 4 years of customer service experience? We’re looking for a candidate with four or more years of related experience in customer service.
If you answered “yes” to these questions, we want to hear from you!
Join our team and put your customer service expertise to work in this rewarding Sr. Customer Service Representative role.
ABOUT US: Redstone Foods, Inc. is the largest wholesale distributor of bulk, novelty, and old-fashioned candy and craft soda in the Southwest. We are a family owned and operated business that has been delivering a sweet experience to its customers since 1966.
Our CSRs are the heart of our distribution operation. The Sr. CSR will support our diverse customer base by managing complex customer inquiries, escalated problems and supporting the overall operations of the customer service department. Our CSR team works with both our Sales team and our Warehouse team to ensure that retailers receive their candy and soda orders timely and accurately.
Primary Job Duties:
Serve as a resource and subject matter expert for all customer-facing processes.
Service as the customer service point of contact for key accounts.
Handle escalated and complex customer inquiries, complaints and sensitive customer inquiries with professionalism and efficiency.
Act as a point of contact between Sales and Operations to ensure key accounts are handled with care.
Enter orders through alpha/numeric data entry.
Process change orders, calculate credits and issue returns.
Research freight claims and shipment status.
Calculate customer credits.
Identify solutions to resolve order problems.
Coordinate with internal departments to ensure customer needs are met.
Perform administrative task as assigned.
Competencies
Clear oral and written communication skills
Multi-task phone and computer
Add, subtract, multiply and divide
Detail orientated
Professional with customers and colleagues
Initiate new tasks with direction but little supervision
Team player and collaborator
Present a professional appearance
Required Education and Experience
High school diploma, some college preferred
Minimum of four years of distribution, warehouse, or professional office Customer Service experience
Proficient knowledge of Microsoft Excel, Outlook, and Word
Experience with specialized warehouse order entry computer systems
Strong alpha/numeric keyboarding skills
Ability to type 40+ wpm
Compensation and Benefits
We offer a comprehensive compensation and benefits package which includes:
$22-26 per hour based on experience
401(k) Savings Plan with dollar for dollar matching up to 5% of employee’s salary
Medical, Dental, and Vision Coverage
Flexible Benefit Spending Account
Short-term Disability, Long-term Disability and Life Insurance coverage
Paid holidays and vacation
Job Type: Full-time
Pay: $22.00 – $26.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Work Location: In person
Title: Distribution Sr. Customer Service Representative
Company: Redstone Foods, Inc.
Location: Carrollton, TX
