Overview
Dispatch Supervisor Jobs in City of Cape Town, Western Cape, South Africa at Decofurn Furniture
Title: Dispatch Supervisor
Company: Decofurn Furniture
Location: City of Cape Town, Western Cape, South Africa
Are you ready to take charge of dispatch operations, lead a dynamic team, and help deliver excellence at every step? Join our team at Decofurn as a Dispatch Supervisor (National Logistics) – Permanent Role at our DC in Montague Gardens.
What You’ll Do
As our Dispatch Supervisor, you will:
- Oversee and coordinate the dispatch of stock from warehouse/store to customers — ensuring accurate picking, loading, and delivery scheduling.
- Manage and lead the dispatch team to deliver excellent service, professionalism, and efficiency.
- Plan driver routes and oversee load management, ensuring trucks are loaded to capacity and security seals are correctly applied.
- Maintain high standards of quality control, ensuring stock is handled carefully, and documentation, scanning and compliance procedures are followed.
- Keep dispatch areas, workstations, and loading bays clean, organised, and safe.
- Resolve customer complaints related to deliveries; ensure staff are trained to offer courteous and timely customer service.
- Uphold and model Decofurn’s values: Dedication, Diversity, Energy, Engagement, Customer-Centricity, Compassion, Operational Excellence, and Opportunity.
What We’re Looking For
Minimum Requirements
- Matric (Grade 12)
- At least 1 year of supervisory experience in dispatch/warehouse operations
- Computer-literate, comfortable with Microsoft Word, Excel, Google Sheets & Outlook
- Excellent communication and interpersonal skills
Advantageous (Not Essential, but Preferred)
- A diploma or degree in distribution/warehouse-related field
- More than 3 years’ experience in distribution and logistics
- Experience with Sage Pastel (or similar inventory/warehouse software)
Key Competencies & Skills
- Customer Focus & Service Excellence
- Strong Team Leadership and Communication
- Problem Solving & Decision Making
- Time Management and Organisation
- Technical skills in dispatch & logistics, inventory & stock control, quality control, reporting
- Leadership, attention to detail, adaptability, empathy, conflict management, and ethical conduct
What’s In It For You?
At Decofurn, we’ve spent over 30 years building a brand known for value, efficiency, and innovation in the furniture industry. Join our dynamic team and play a crucial role in ensuring that our customers receive their furniture safely and on time, every time.
We Offer:
- Market-related monthly salary
- Retirement and Risk Benefits
- Independent, trust–based work culture
- Fun cultural and social team days
- 6-day working week in a dynamic, fast-paced environment
- Continuous training and development opportunities
If you’re ready to lead, deliver, and grow with us, we’d like to hear from you!
Please note: If you do not hear back from us within two weeks of submitting your application, please consider your application unsuccessful.
