Overview
Dispatch Supervisor Jobs in Herndon, VA at Managed Staffing, Inc.
Title: Dispatch Supervisor
Company: Managed Staffing, Inc.
Location: Herndon, VA
Job title: Dispatch
Location: , Herndon, Virginia,20171 United States
Quick description of the role or project story (What this role will be doing):
o Gathers and analyzes customer calls and various computer data to determine location and cause of power outages
o Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations
o Schedules and manages other non-emergency customer related work in a timely and cost-effective manner to ensure superior customer service
o Accurately reports outages to customer’s accounts
o Accurately manages Estimated Restoration Times to customers
o Provides accurate and timely information to customers, and first line resolution to customer complaints
o Provides timely and accurate data for continual Service Reliability improvements
What are the top (at least 3 if possible) “must have” skill sets (technical/functional) which are required?
1. Verbal & Written communication skills
2. Good computer skills & proficiency working in various software applications
3. Problem resolution & analytical thinking
