Overview
Dispatch Supervisor Jobs in West Kingston, Rhode Island, USA at Arnold Lumber Co Inc
Location: West Kingston
Dispatch Supervisor
Arnold Lumber Company is a full-service lumberyard offering building materials, a full line of masonry supplies, cabinetry, and a Kitchen & Bath Design Center Showroom with locations in Bristol, Wakefield, Westerly, and the Headquarters based in West Kingston.
If you are seeking a rewarding position with an opportunity forcareer growthwe want,
YOU
on our team!
PURPOSE:
The Dispatch Supervisor oversees and coordinates the daily operations of the dispatch team, ensuring efficient routing,timely deliveries, and optimal service quality. This role requires a highly organized individual with strongleadershipskills, able to motivate a team in afast-paced environment, resolve logistical challenges, and communicate effectively with drivers, customers, and other departments.
ESSENTIAL FUNCTIONS:
TeamLeadership& Supervision
:
Lead and mentor a team of dispatchers, ensuring productivity, compliance, and high morale.
Conduct regular team meetings and provide constructive feedback and training opportunities.
Manage scheduling, coverage, and workload balancing to meet operational needs.
Dispatch Operations
:
Oversee daily dispatch activities, including route planning, assigning drivers, and tracking deliveries.
Monitor real-time dispatch status and adjust as needed to address delays, customer requests, and unexpected issues.
Utilize dispatch software and tracking systems to ensure accuracy and efficiency.
Communication & Coordination
:
Serve as the primary point of contact for customer service teams, handling escalated inquiries and resolving customer issues promptly.
Communicate with drivers to provide instructions, resolve issues, and ensure compliance with company policies.
Collaborate with warehouse, maintenance, and other departments to facilitate efficient,timely deliveries.
Performance & Reporting
:
Monitor key performance indicators (KPIs) and ensure goals are met for on-time delivery, route efficiency, andcustomer satisfaction.
Generate and analyze daily, weekly, and monthly reports on dispatch performance, highlighting trends and areas for improvement.
Investigate and report on any delivery discrepancies or accidents, working with management to implement corrective actions.
OTHER
JOB DUTIES:
Safety & Compliance
:
Ensure dispatch and delivery practices align with regulatory requirements and company safety standards.
Conduct routine checks on vehicle maintenance schedules, driver logs, and compliance with Hours of Service (HOS) regulations.
Participate insafety trainingand enforce adherence tosafety protocols.
Perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.
LEADERSHIP:
Plan, delegate, and control work assignments.
Review salaries/wages of others and recommend changes as appropriate.
Recommend new hires, promotions, transfers, demotions, disciplinary action, and terminations of employment.
Conduct performance reviews.
COMPETENCIES/SKILLS:
Strongleadershipand team management skills.
Excellent organizational andproblem-solvingabilities.
Proficiency in dispatch software and Microsoft Office Suite (Excel, Word, Outlook).
Ability to communicate effectively across teams and handle high-pressure situations.
PHYSICAL REQUIREMENTS&
WORKING CONDITIONS:
Ability to sit or stand for extended periods.
Occ…
Title: Dispatch Supervisor
Company: Arnold Lumber Co Inc
Location: West Kingston, Rhode Island, USA
Category: Management, Transportation
