Overview
DDP (Demurrage & Detention) Clerk – Free Time Assessment Department Jobs in New Orleans, LA at MSC Mediterranean Shipping Company S.A.
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MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.
MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.
Looking for a career opportunity but have no experience?
At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!
Job Summary/ Key Responsibilities:
Tracks every import vessel calling the US ports and the containers on the respective vessel, using MSC proprietary tools, to identify the storage agreements per the service contracts and confirm the free time. Collects the free time information, summarizes it, and calculates the dates for the terminals.
Organizes the files based on terminal format requirements. Sends summarized data and guarantees of payment to terminals.
Responds to inquiries coming from the customers and internal departments, regarding free time, to solve contract disputes.
Creates and updates the free time records in the MSC systems, for accurate billing.
Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary.
Performs other duties as required.
This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.
Qualifications & Key Competencies:
Bachelor’s degree preferred or equivalent experience
Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobs
English: advanced
Strong attention to details
Organized, efficient, and able to manage time effectively
Strong customer service mindset, focused, and responsive
Ability to work under tight deadlines
Great team player
Knowledge of MS Excel with the ability to learn new software
What We Offer
Health Insurance
Dental & Vision Insurance
Life Insurance: one-time annual salary up to $50,000
Long Term Disability Insurance
Paid Parental Leave
Business Travel Insurance
Flexible Spending Accounts – (Health, Dependent Care, Transit/Parking)
Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits, effective day one:
Short Term Disability Insurance
401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws .
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Title: DDP (Demurrage & Detention) Clerk – Free Time Assessment Department
Company: MSC Mediterranean Shipping Company S.A.
Location: New Orleans, LA
Category:
