Overview
Customs Clearance Shift Supervisor Jobs in Dhaka, Dhaka, Bangladesh at DHL Express
Title: Customs Clearance Shift Supervisor
Company: DHL Express
Location: Dhaka, Dhaka, Bangladesh
Role Purpose
- Supervise customs clearance done by DHL appointed brokers and ensure the daily operation, development and compliance of the vendor.
- Ensure the service standard of clearance process to set the benchmark in the industry and to meet customers' expectations.
- Lead the customs query handling team and to provide ensure service of DHL standard through CQ hotlines.
Main Accountabilities
- Supervise the operational process of DHL appointed customs clearance brokers.
- Develop and train the resources of vendor as required to match DHL expected standards.
- Ensure compliance of vendor through audits and taking mitigating actions if any issue is identified.
- Monitor vendors' performance against SLA and take necessary measures as required.
- Maintain and publish the daily clearance dashboard for view of own team as well as Country Management.
- Confirmation of duty & commission bills submitted by vendors
- Ensure to apply penalties as applicable before approving bills for not performing as per SLA.
- Supervise the quality of Customs Query handling team, performance management and develop resources as required.
- Supervise the quality Gateway Support team, performance management and develop resources as required.
People Management
- Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
- Identify training needs and career development opportunities to drive a high performance team
- Develop KPIs with team members and monitor individual performance
Education And Experience
Minimum Graduate and 3-5 years of relevant experience
