Overview
Customer Support (Freight & Shipping) Jobs in Philippines at Fostr
Title: Customer Support (Freight & Shipping)
Company: Fostr
Location: Philippines
Client: Shipping brokerage
Location: Remote (Philippines)
Schedule: 9am-5pm EST
Compensation: $7CAD/hour
About the Role
Our client is seeking a reliable and detail-oriented team member to support day-to-day logistics operations. This role focuses on track & trace, order building, dispatch-level carrier communication, and proactive customer updates to ensure shipments move smoothly from pickup to delivery.
You’ll play a critical role in maintaining operational accuracy, keeping systems up to date, and supporting customers with timely and clear shipment information.
Key Responsibilities
- Track and monitor shipments from pickup through final delivery
- Perform track & trace and proactively update customers on shipment status and ETAs
- Build, manage, and release orders in the transportation management system
- Communicate with carriers regarding dispatch, pickup, delivery, and delays (no rate negotiations)
- Prepare, review, and validate shipping documentation for accuracy
- Troubleshoot basic operational issues and escalate when appropriate
- Maintain accurate records and ensure all systems are consistently updated
What We’re Looking For
- 3+ years working for a Canadian or American 3PL / trucking / freight broker
- Proven experience supporting customers in the logistics space
- Clear written and verbal communication with a customer-first mindset
- Ability to work independently and manage multiple tasks in a fast-paced environment
- Comfortable using computers, spreadsheets, and logistics or tracking software
- Prior experience in logistics, transportation, or supply chain operations is a strong asset
