Overview
Customer Support Administrator Jobs in Irving, TX at Insight Global
Title: Customer Support Administrator
Company: Insight Global
Location: Irving, TX
Shifts
Mon-Fri 6am-3pm
Mon- Fri 1pm-10pm
Mon-Fri 8am-5pm
Thurs-Sun 7am-6pm
Wed-Sun 8am-5pm
Sat-Tues 6am-5pm
Title: Customer Service Admin
Openings: 27
Duration: 6-months with potential extensions and/or conversion
Location: Dallas, TX
Interviews: 1 round (20-30 minutes) during the weeks of 7/13 & 7/20
Pay Rate: $18-$20/hr
Core Responsibilities
- High-volume data entry and administrative support
- Reviewing reports and inventory records
- Investigating and resolving inventory discrepancies
- Troubleshooting freight that is out of place or delayed
- Communicating with customers regarding shipments, inventory, and related issues
- Providing customer service and resolving operational problems
- Working cross-functionally to ensure inventory and shipment accuracy
Ideal Qualities
- Self-starter with a strong sense of ownership
- Curious and proactive problem solver
- Strong attention to detail
- Customer-focused mindset
- Comfortable working in a fast-paced environment
Preferred Background
- Experience in logistics, transportation, warehousing, inventory management, or supply chain operations
- Experience working with reports, inventory systems, or shipment tracking tools
- Previous experience handling customer escalations or resolving service issues
Benefits packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law
