Overview
Customer Service Specialist Jobs in Changi, East Region, Singapore at Savino Del Bene
Title: Customer Service Specialist
Company: Savino Del Bene
Location: Changi, East Region, Singapore
Job Responsibilities:
- Prepare competitive freight quotations for air, sea (FCL/LCL), and land shipments based on customer requirements
- Work closely with operations, pricing team, and overseas agents to secure the most accurate and cost-effective rates
- Follow up actively on quotations, sales leads, and customer enquiries to support business growth
- Maintain and update customer profiles, sales records, and rate agreements in the system
- Handle day-to-day customer communication relating to quotations, shipment details, documentation, and service support
- Support onboarding of new customers and ensure a smooth handover to operations
- Ensure all activities comply with company SOPs, internal policies, and trade regulations
- Provide general sales and administrative support and assist with any ad-hoc assignments as required
Requirements:
- Minimum Diploma in Logistics, Supply Chain Management, Freight Forwarding, or related field
- At least 2 years of experience in Logistics / Freight Forwarding industry (sales support or customer service experience is highly preferred)
- Good understanding of air freight, ocean freight (FCL/LCL), and Incoterms will be an advantage
- Strong communication and interpersonal skills with a customer-focused mindset
- Good coordination skills with strong attention to detail and accuracy
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Able to work in a fast-paced environment and manage deadlines effectively
