Overview
Customer Service Specialist II & Inside Sales Jobs in Ho Chi Minh City, Vietnam at Greif
Title: Customer Service Specialist II & Inside Sales
Company: Greif
Location: Ho Chi Minh City, Vietnam
Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
030194 Customer Service Specialist II & Inside Sales (Open)
Job Description
Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 40 countries and 250-plus locations.
Our Vision
Be the best performing customer service company in the world.
Our Purpose
We create packaging solutions for life’s essentials.
Role Overview
We are searching for a Customer Service Specialist to join our South East Asia regional Customer Service team as our representative in Vietnam, reporting to the Customer Manager in Singapore.
This is a great opportunity for someone who can be our point of contact for customers in Vietnam, most of which are large multi-national organisations, to answer enquiries and ensure customer satisfaction.
Key Responsibilities
To ensure the proper processing of customer orders and invoices via the Company’s order entry process and invoicing process.
To work closely with the Production Departments in meeting customer requirements on planning of customer orders.
To maintain close and good relationship with all customers.
To review / assess weekly off take or trend by regular customers and to contact customers for orders to increase sales.
To consolidate the Key Performance Index reports, sales related reports and the Greif Business System tracker.
To ensure the smooth and proper handling of customer enquiries, quotations, orders, requests and any other related customer service function.
To ensure smooth processes required in handling export sales including quotations, liaising with customers, freight forwarders and shipping agents for shipment of goods and ensuring all related documentation are in order.
Requirements
Experience in a role that interacts with and delivers high service to customers.
A fast learner who can quickly understand our products, systems, and processes.
Able to collaborate with different internal and external teams.
Able to work independently.
Must be able to speak English and Vietnamese.
Please click apply to be taken to our recruitment system, where you can submit your application in English, please.
At Greif, your work has purpose, colleagues care about your well-being and you have the opportunity to grow and thrive. Service and leadership are the core of everything we do. Our global presence provides us a platform to do good in the world.
Protect Yourself From Scams:
We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at
www.greif.com
. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link
Contact Us – Greif
.
EEO Statement
https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf
We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other
any other legally protected characteristic.
For more information read Greif’s Equal Opportunity Policy.
