Overview
Customer Service Specialist Jobs in Alexandria, VA at Radiant Global Logistics, Inc.
Customer Service Specialist
Job Type: Full-Time, Mon-Fri, (On-site)
Location: Alexandria, VA
Salary Range: $55,0000-$60,000 Annual Salary
Position Summary:
Radiant Global Logistics, Inc. is seeking a dynamic, detail-oriented Customer Service Specialist for our Domestic Operations team in Alexandria, VA. We operate in a fast-paced environment and are looking for an individual who thrives under pressure and enjoys collaborating with colleagues. The ideal candidate will have at least 5 years of prior experience in freight forwarding or logistics, and a passion for customer service. In this role, you will manage domestic shipments, ensure timely delivery to customers, and coordinate various operational tasks to ensure smooth day-to-day operations. If youre someone who thrives in a fast-paced environment and enjoys problem-solving, we want you to join our team!
Key Responsibilities:
As a Customer Service Specialist, your duties will include, but are not limited to:
Shipment Management: Process customer shipments in our Transport Management (TM) system, handling heavy data entry to ensure accuracy.
Customer Communication: Provide customers with quotes, tracking updates, and timely responses to inquiries via email and phone (handling high email volumes).
Operational Support: Research, track, and gather information from agents to provide updates, quotes, and resolve issues related to shipments.
File Maintenance: Maintain detailed customer files including contracts, quotes, and other documents.
Coordination: Schedule shipments, coordinate with depots for returns, and ensure that shipments are billed correctly.
Project Assistance: Support other departments or assist with special projects as needed.
Other Duties: Handle additional responsibilities as assigned by management.
Qualifications:
Experience: At least 5 years of experience in logistics, preferably within freight forwarding.
Education: High school diploma or equivalent required. Bachelors degree preferred but not required.
Skills:
Proficiency in Microsoft Office Suite (Word, Outlook, Excel).
Experience with SAP TM or other freight management software is a plus.
Strong attention to detail and exceptional organizational skills.
Ability to prioritize tasks and manage time effectively, especially under tight deadlines.
Excellent oral and written communication skills.
Positive, proactive, and professional demeanor with a strong customer service mindset.
Problem-solving skills and the ability to stay calm under pressure.
Work Schedule
Full time schedule of minimum 8 hours per day with flexibility to complete all required job duties and responsibilities.
Work Environment
Usually moderate noise level.
Climate controlled office environment.
Physical Demands
Regular physical demands: Walk; sit; use hands to handle or feel; use fingers for keyboarding; reach with hands and arms; talk and hear.
Specific vision abilities: close vision, distance vision, peripheral vision, ability to adjust focus.
Featured Benefits:
This role is eligible for various benefits including:
Insurance options for Employees (and their families) include Medical, Dental, Vision, STD & LTD insurance.
Health Savings Account with company contributions.
Flexible Spending Account.
Paid basic life insurance for employees.
Employees can enroll in a 401(k) retirement savings plan with employer match of 3.5%.
Sick Pay: 80 hours front-loaded.
Vacation Pay: 80 hours per year and increases based on tenure with the Company.
Paid Holidays: 7 per year.
Employee Assistance Program.
Salary Range: $55,000- $60,000 (Annual Salary)
*** Starting pay for this role will vary based on multiple factors, including but not limited to an individuals education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.
About Radiant:
Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant’s value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.
Radiants network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It’s the Network that Delivers!
Radiant is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Title: Customer Service Specialist
Company: Radiant Global Logistics, Inc.
Location: Alexandria, VA
