Overview
Customer Service Representative & Logistics Supervisor Jobs in Miami, FL at Confidental Company
Customer Service Representative & Logistics Supervisor
We are seeking a highly organized, proactive, and customer-focused Customer Service Representative & Logistics Supervisor to join our team.
This position combines customer service, sales support, order management, and logistics coordination. The ideal candidate is comfortable communicating with customers, managing multiple priorities, coordinating shipments, and following orders from initial request through final delivery.
Monday – Friday
8:00 AM – 5:00 PM
What You’ll Do Customer Service & Sales Support
- Provide professional customer service to dealers, distributors, showrooms, contractors, designers, and other wholesale customers.
- Prepare quotations and provide pricing, inventory availability, product information, samples, and lead times.
- Enter and process customer orders accurately and efficiently.
- Follow up on quotations, open orders, backorders, samples, claims, and customer requests.
- Maintain accurate customer, pricing, order, and CRM information.
- Support outside sales representatives with customer requests and account follow-up.
- Identify opportunities for repeat business, additional product sales, and customer reactivation.
- Build and maintain strong professional relationships with customers.
- Take ownership of customer requests from initial contact through resolution.
Logistics & Operations
- Coordinate daily shipments, customer pickups, freight arrangements, and deliveries.
- Communicate with warehouses and freight carriers regarding order status and delivery requirements.
- Monitor open orders and ensure shipments are processed accurately and on time.
- Coordinate backorders, special orders, samples, and urgent shipments.
- Review shipping documentation and order information for accuracy.
- Follow up on freight delays, damages, shortages, and delivery issues.
- Proactively communicate with customers regarding changes in availability or shipping schedules.
- Work with sales, management, warehouses, and freight companies to resolve operational issues.
- Maintain an organized and efficient order and logistics workflow.
- Identify opportunities to improve shipping processes, customer communication, and order accuracy.
What We’re Looking For
- Previous experience in customer service, order management, logistics, operations, or a related role.
- Professional proficiency in both English and Spanish is required.
- Excellent verbal and written communication skills.
- Strong organizational and follow-up skills.
- Excellent attention to detail and accuracy.
- Ability to manage multiple customer requests and shipments simultaneously.
- Strong problem-solving skills and a proactive approach.
- Ability to work effectively with customers, sales representatives, warehouses, freight carriers, and management.
- Strong sense of accountability and ownership.
- Comfortable working with CRM, order management, and general business software.
- Reliable attendance and punctuality.
- Positive, professional, and solution-oriented attitude.
Preferred Experience
Experience in one or more of the following is a plus:
- Wholesale or B2B customer service
- Distribution or building materials
- Order processing and quotations
- Freight and shipment coordination
- Warehouse operations
- Working with dealers, distributors, contractors, or designers
- Handling freight claims, shortages, damages, or delivery issues
Benefits
The position includes an employee benefits package, subject to eligibility requirements and applicable plan terms:
- 100% employer-paid Medical Insurance premium
- Employer-paid Dental Insurance premium
- 99% employer-paid Vision Insurance premium
- Employer-paid $50,000 Basic Life Insurance
- Health Flexible Spending Account (FSA)
- Dependent Care Flexible Spending Account
- 401(k) Retirement Plan with employer matching
- 100% match on the first 3% of compensation
- 50% match on contributions above 3% and up to 5%
- Eligibility after one year
About the Position
We are looking for someone who understands that excellent customer service means more than answering questions. It requires ownership, proactive communication, accurate follow-up, problem-solving, and coordination across multiple teams.
This is an excellent opportunity for someone who enjoys working with customers while also managing the operational side of orders and deliveries.
If you are bilingual in English and Spanish, highly organized, customer-focused, and experienced in customer service and logistics, we encourage you to apply.
Pay: $26.00 – $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Title: Customer Service Representative & Logistics Supervisor
Company: Confidental Company
Location: Miami, FL
Category:
