Overview
Customer Service Representative Jobs in Bessemer, AL at Decker Truck Line, Inc.
Decker Truck Line is a family owned company celebrating over 94 years in business! We were recently named one of North America’s Best Fleets to Drive For the 4th year in a row, and North America’s 2025 #1 Large Carrier to Drive For! Becoming part of the Decker family means becoming part of an award-winning company that also won the “Iowa Motor Truck Association Image Campaign” 2 years in the row for community involvement, fundraisers and local donations and was a recipient of Hy-Vee’s “Transportation Supplier of the Year” Award.
Decker Truck Line, Inc. has an opportunity available for a self-motivated individual to join our team at our Bessemer Terminal as a Customer Service Representative. The ideal candidate will have a solid background in flatbed truckload operations. Great full-time first shift schedule of Monday-Friday 7am-4pm or 8am-5pm!
A day in the life of a Customer Service Representative looks like:
Planning available trucks to available freight focusing on optimizing capacity, improving fleet and company revenue goals, and customer satisfaction while aiding Driver retention
Improving utilization by coordinating with Sales, Account Managers and Logistics on load balances, customer/lane opportunities, and Driver needs
Identifying opportunities that increase customer satisfaction/growth potential with new and existing shippers with asset and logistics capacity
Managing trailer pool balances at all customer facilities and drop yards
Assisting with swaps/repowers to improve operations and meet customer requirements and expectations
Proactively working through exceptions and operational issues with customers, Drivers, and internal colleagues in an equitable manner
Other duties as assigned
Customer Service Representative Must Haves:
Two years minimum experience in a directly related position
Capability to calculate time zones, understand DOT HOS regulations, and comprehend military time
Excellent communication, analytical, problem solving and decision-making skills
The ability to multi-task in a fast-paced environment
A background in MS Office
Desire to help customers, Drivers and the company succeed
Customer Service Representative Nice to Haves:
2-year AA or AS degree preferred
Experience with McLeod/TMS, EDI, and independent web-based systems
What You Get From Decker:
A competitive salary paid weekly PLUS a quarterly performance bonus!
Optional Health, Dental, Vision, Life, Short and Long Term Disability, Critical Illness and Accident Insurance
401(k) with an Employer Match of $0.25 for every $1 up to 8% of your gross salary!
Flexible Spending Accounts for both Medical and Dependent Care Expenses
One week of PTO upon hire; another week at 6 months and then annually thereafter!
Paid Holidays and more!
Equal Opportunity Employer
Title: Customer Service Representative
Company: Decker Truck Line, Inc.
Location: Bessemer, AL
Category:
