Overview
Customer Service Representative Jobs in Atlanta, GA at Giro Pack, Inc.
Full Job Description
Customer Service Representative
Location: Atlanta, GA, 30309
At Giro Pack, we are the leaders in the fruit and vegetable packaging industry. If you have purchased bagged clementines or avocados you know our products, and we are looking for a Customer Service Representative to join our Midtown Atlanta team.
We are seeking a Customer Service Representative to join our team. In this role, you will be responsible for receiving and placing orders, maintaining orders, and invoicing. The ideal candidate must be detail-oriented, extremely organized, and have strong Excel skills.
Job Description:
Provide operational support across functions, including administering defined procedures, performing analysis, and preparing reports
Provide backup customer service support via phone or email
Maintain quality claim spreadsheet, prepare quality claims, and follow up on outstanding complaints or requests to customers
Order entry backup and maintenance of orders in SAP
Follow up on outstanding artwork projects weekly with customers and/or sales rep
Invoice all parts and consumable invoices
Prepare customs paperwork
Send freight tracking information to customers who require this information
All purchasing for the Atlanta office or other departments assigned
Order office and kitchen supplies for Atlanta and for the Vidalia commercial team
Perform other duties as requested or as deemed appropriate by the management
Qualifications:
Minimum 5 years’ of Customer Service experience
Per SAP knowledge/experience
Strong Microsoft Office knowledge
Excellent written and verbal communication skills are essential
Strong interpersonal skills and relationship management
Attention to detail
Innovation and flexibility
Results driven, and quality oriented
Good working relationship with team members and customers
Good conflict resolution skills
Ability to multitask
Ability to work in a team
Have a good sense of judgment
Strong communication skills
Customer-focused attitude
Experience working with cross functional teams
Extremely organized and detail oriented to maintain accuracy of all reports and general coordination between all departments
Strong follow-up skills and sense of urgency
Self-motivated and takes initiative
Highly proficient in the following applications Excel
Spanish speaking is a plus
Salary:
$57,000 – $60,000 annually
Annual discretionary bonus
Full Time Benefits:
Currently 100% company paid Medical, Dental and Vision
Paid time off plus Sick time
401k with a 5% match after 1 year
Title: Customer Service Representative
Company: Giro Pack, Inc.
Location: Atlanta, GA
Category:
