Overview
Customer Service Representative Jobs in Stafford, TX at NewEgg
Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative. The Customer Service Representative is the first point of contact for customers and responsible for resolving issues and requests reported in a timely and professional manner. We are looking for enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for the role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Be the first point of contact with client providing prompt, courteous and efficient client service and support on the daily basis
Be the point person to manage client relationship once client is onboard with Newegg Logistics Service (NLS) and throughout the entire life cycle of the client
Provide proper operational guidance, documentation, procedure, SOP to enable client to fully utilize services provided by NLS according to agreed service terms and statement of work (SOW)
Monitor client’s inbound, outbound, inventory, and freight activities related to the services provided by NLS, furnish shipping and tracking information to clients as required. Provide client notification on any service or system updates
Maintain proper client activity report for billing purpose. Input and audit all the manual billing items as well as system billing items to ensure proper and timely invoice of the client account. Monitor account invoice payment and balance due status for proper follow up with client on the payment according to agreed payment terms. Provide consultation to client on all billing related questions
Coordinate with all the internal business development team and operation teams such as 3PL sales team, warehouse, transportation, accounting, etc., as well as external service providers such as shipping carriers to ensure all the client service requirement and service level agreement (SLA) are met
Establish and maintain client SLA performance data for internal and external reporting purposes
Maintain positive client relationship by responding to all inquiries and complaints regarding NLS services
Provide clerical support services as required by client; generating custom reports and responding to specific needs
Facilitate resolution of escalated issues from client and management
Other duties as assigned
High School diploma or GED required; Associate degree in a business related field preferred
Must be 18 years of age or older
6 months – 1 year of customer service experience
Must be available to work occasional nights, holidays and weekends
Ability to remain professional and courteous with customers at all times
Strong verbal and written communication skills
Must have strong computer skills, including but not limited to MS Word and Outlook.
Good listening skills
Ability to form partnership with department and gain intimate knowledge of department operations
Detail-oriented, and self-motivated with desire to continuously improve operations
Exhibit strong business curiosity and must be willing to explore details to challenge status quo
Ability to work both independently and with a team in a collaborative work environment
Ability to treat all information confidentially
Typing skills and strong multitasking skills
Adaptable and proactively able to move with the change while maintaining a positive attitude
supervisorrole : N/A
N/A
Work Environment : Call Center environment
Equipment Used : Standard office equipment
Language Skills : Ability to communicate in English
Travel Requirements : N/A
Title: Customer Service Representative
Company: NewEgg
Location: Stafford, TX
Category:
