Overview
Customer Service Representative Jobs in Kodiak, AK at Samson Tug & Barge
Title: Customer Service Representative
Company: Samson Tug & Barge
Location: Kodiak, AK
Samson Tug and Barge is seeking a friendly, reliable, and customer-focused
Customer Service Representative to support our customers and operations team. In this role, you will be responsible for assisting customers, coordinating freight dispatch, and ensuring a positive customer experience through effective communication and accurate record keeping.
Key Responsibilities
Answer incoming phone calls and respond to customer emails in a professional and timely manner
Provide helpful information and support to customers regarding shipments and services
Maintain accurate customer records and perform data entry tasks
Coordinate and dispatch freight as needed
Work with internal teams to ensure shipments are processed efficiently
Resolve customer inquiries and ensure high levels of customer satisfaction
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Qualifications
Excellent communication and interpersonal skills
Strong customer service mindset and problem-solving ability
Basic computer skills and familiarity with office software
Ability to multitask and stay
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