Overview
Customer Service Representative Jobs in Seoul, South Korea at Trelleborg Sealing Solutions
Title: Customer Service Representative
Company: Trelleborg Sealing Solutions
Location: Seoul, South Korea
Trelleborg Sealing Solutions is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
About the Job
A Customer Service Representative plays a pivotal role in ensuring customer satisfaction through effective communication, accurate order processing, and prompt issue resolution. This position requires a strong customer-first mindset, a solid understanding of supply chain operations, and a dedication to delivering service excellence in a timely and professional manner.
Role and Responsibilities
Customer Service & Sales Support
- Serve as the primary point of contact for customers, addressing inquiries, providing product information in a professional manner.
- Provide accurate and timely price quotations, considering production costs, pricing policies, and customer agreements.
- Coordinate with internal departments (sales, warehouse, finance) to resolve delivery, inventory, or billing issues.
Order Management
- Manage end-to-end order processing, from order entry to delivery and invoicing.
- Ensure accuracy of order details, including pricing, part numbers, and customers’ requested delivery date.
- Monitor order status and proactively communicate updates or delays to customers.
- Coordinate with supply chain and supplier to confirm product availability and lead times.
- Support inventory control by monitoring stock levels and assisting with stock reconciliation when needed.
- Maintain accurate records of all orders and related documentation in ERP systems (e.g., SAP, Navision, JDE).
Import Cargo Management
- Coordinate inbound shipments with freight forwarders and customs brokers.
- Review and manage import documentation, including commercial invoices, packing lists, bills of lading, and import license.
- Communicate proactively with internal teams regarding shipment delays, discrepancies, or customs issues.
Documentation & Reporting
- Maintain accurate records of customer interactions, order status, and shipment details.
- Generate regular monthly reports on delivery performance, pricing, and inventory.
- Support audits and internal reviews by providing necessary documentation and data.
Process Improvement & Collaboration
- Identify opportunities for process improvement in customer service, order management, and import operations.
- Participate in cross-functional meetings to enhance service quality and operational efficiency.
Administrative tasks
- Perform general administrative duties such as filing, data entry, and document management.
- Assist with scheduling hotel and taxi reservation for visitors and managing office supplies.
- Support team members with ad-hoc tasks and coordination of internal communications.
- Help maintain a well-organized and efficient office environment.
Education and Experiences
- Bachelor’s degree in International Trade, Logistics, Business Administration or related field.
- 2+ years of experience in customer service, sales support or logistics, preferably in a multinational company.
- Excellent communication skills in English; proficiency in other languages is a plus.
- Strong organizational skills and attention to detail.
- Proficiency in MS Office and ERP systems (e.g., SAP,JDE,Navision,WMS)
Competency
- Communication Skills
- Attention to Detail
- Problem-Solving Skills
- Team Collaboration
- Multitasking
- Time Management
- Adaptability
- Positive Attitude
- Computer Proficiency
Are you interest in our job? Please apply directly or send email of your English CV to our HR Manager-Runa Jun([email protected]) directly.
Thank you!
