Overview
Customer Service Representative Jobs in Murfreesboro, TN at MAHLE
BU2 Thermal and Fluid System
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Together, we move the world. As an international leading development partner and supplier to the automotive industry, we at MAHLE are passionate about developing innovative solutions for climate-neutral mobility of tomorrow. Our focus is on e-mobility and thermal management as well as further technology fields to reduce CO2 emissions, such as fuel cells or highly efficient, clean combustion engines that also run on hydrogen or synthetic fuels. “; lv_text += ”
In 2023, the technology group with its approximately 72,500 employes, generated sales of just under EUR 13 billion and with its 148 production locations and 11 major research and development centers, is represented in 29 countries. Join our MAHLE team! #StrongerTogether”; } $(“#mahleIntroText”).html(lv_text);
Your Contribution
The Customer Service Representative’s primary focus is to provide world class customer service to our internal and external customers while facilitating 100% on time delivery.
Ability to effectively define root cause and corrective action plans.
Analyze, submit, verify and communicate release requirements .
SAP data management with ability to create customer master records and schedule arrangements for new part numbers.
Populate material master sales views.
Create and maintain customer material information records.
Create and maintain customer-specific work instructions.
Create and maintain all Customer Support process instructions.
Responsible for processing shipments and invoices.
Track customer delivery performance.
Review and maintain customer website information (as needed).
Compare price list provided by Sales against pricing in the scheduling agreement.
Update pricing in the scheduling agreement ASN text. Review and troubleshoot the status of incoming EDI and monitor and troubleshoot outgoing EDI transactions.
Assist with returnable dunnage issues.
Process customer returns.
Communicate freight scheduling with Shipping and organize and track expedited freight.
Research and resolve accounts receivable issues (freight charges, returns, etc.).
Resolve delivery performance differences with customer locations.
Update customer portals, team measurables, and customer score cards as necessary.
Other duties as assigned.
Your Experience and Qualifications
Associate’s Degree (A. A.) or equivalent from an accredited two-year college or technical school.
3 to 5 years of related experience and/or training.
Our Offer
We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities. We encourage you to apply even if you don’t meet every single requirement. You may just be the right candidate for this or other roles! After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s). For more information about MAHLE and what a career with us looks like for you, click here. and to learn more about our foundation owned technology group click here. #DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.
Do you have any questions?
US
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Facts about the job
Benefits: Benefits-US/CH_CN_DI_IB_LI_MA_MP_MW_OB_PH
Entry level: Experienced hires
Part- / Full-time: Full Time
Functional area: Logistics
Department: BU2 Thermal and Fluid System
Location: Murfreesboro, TN, US, 37127
Company: MAHLE Filter Syst.(US) MF
Closing date for applications
Don’t waste any time, apply while the position is online.
Your future at MAHLE
As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.
Shape the future with us.
Our employee reviews
Nearest Major Market: Nashville
Title: Customer Service Representative
Company: MAHLE
Location: Murfreesboro, TN
