Overview
Customer Service Representative Jobs in Kankakee, IL at Hoekstra Transportation LLC
Department: Operations
Job Title: Customer Service Representative
Reports to: Operations Manager
General Responsibilities: This position is primarily responsible for the managing of customer accounts in all aspects of transportation and ensuring we provide the best service supporting their requirements. Customer Service Representatives are responsible for assisting customers with a variety of inquires including freight tenders, hot shipments, shipment tracing and appointments or special requests.
Specific Responsibilities:
Work closely with customers to act as the customer’s internal advocate and help ensure we provide excellent service
Accept tenders for Hoekstra Transportation
Complete order entry in transportation management system
Appointments on loads
Reschedules of appointments, when necessary
Track and update changes to orders
Submit charges
Request and track approvals
Update customer portals timely and accurately
Resolve EDI errors timely
Work closely with the Operations Team to ensure customer objectives are being attained
Complete periodic service reports for customers
Review customer scorecards and identify and communicate areas of improvement
Maintain excellent communication with external and internal customers
.
Job Qualifications:
Skilled in Microsoft Office Programs
Excellent keyboarding skills
Ability to work in a fast-paced environment and has excellent attention to detail
Solid communication and customer service skills, verbal and written
Excellent organization skills and attention to detail
Ability to thrive under deadlines, drive results, multi-task, and work with a sense of urgency
Capable of working independently as well as collaboratively with the rest of the team
Benefits:
Company sponsored benefits include the following:
BCBS IL Health insurance
Dental & Vision Insurance
Life Insurance
401 (k) / Roth
PTO
Paid holidays
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance
Shift:
8 hour shift
Ability to Commute:
Kankakee, IL 60901 (Preferred)
Ability to Relocate:
Kankakee, IL 60901: Relocate before starting work (Preferred)
Work Location: In person
Title: Customer Service Representative
Company: Hoekstra Transportation LLC
Location: Kankakee, IL
