Overview
Customer Service Representative Jobs in Moline, IL at Midland Davis Corporation – Brokerage Division
Summary
Act as a representative of Midland Davis for suppliers and customers of its Brokerage division. Process information received from brokerage account manager, suppliers and customers regarding shipments from pickup to delivery. Respond to supplier and customer inquiries and complaints regarding shipment issues and resolve in a timely manner.
Essential Duties And Responsibilities
Arrange and ensure timely pickup and delivery of commodities
Develop, build and maintain strong relationships with suppliers and customers as well as in-house account managers to understand their needs and requirements
Communicate with suppliers and customer mills by phone, email and fax regarding shipments and future shipment needs
Assume coordinated ownership of accounts by communicating changes/concerns to account managers including untapped opportunities
Notify account manager of downgrades, rejections or other problems immediately and offer potential solutions
Coordinate internal logistics with freight agent and coordinate with team members involved in delivered loads
Remit pertinent vendor and customer forms to new suppliers and customers for completion
Clarify customer complaints regarding service problems and may work with account manager to resolve
Monitor shipments by remaining aware of changes in load weights as well as changes in freight costs and load margins
Generate gross margin report every 2 weeks and ask questions if items look incorrect
Keep ‘Loads Without Homes’ section of the open load sheet current when notified by account manager or supplier
Initiate and maintain shared Outlook contacts
Create and maintain profiles with detailed notes for all supplier and customer accounts
Obtain weights and organize paperwork for each load and remit to customer service manager by monthly deadline
Follow up on customer requests for reports and information
Prepare internal service reports as requested by account manager by collecting and analyzing supplier and customer information
Observe suppliers’ volume trends and notify account manager of any changes
Attend weekly brokerage meetings with account managers to discuss outstanding issues and market changes
Generate unposted load report every week and review items that may need attention to process end of month transactions
Additional Responsibilities
In coordination with account managers, may occasionally travel to other Midland Davis offices and supplier/customer locations
May attend industry conferences to network with suppliers/customers
Attend classes and training to stay up to date on industry standards and practices
Minimum Qualifications
Education and/or Experience:
High school education or equivalency
Previous experience in freight or recycling industry preferred
Must have excellent organizational skills and attention to detail
Ability to determine work priorities and manage time effectively in stressful situations
Excellent phone and email etiquette
Working knowledge of MS Word, Excel, Outlook and ability to learn/utilize other computer programs
Ability to multi-task and complete work accurately with interruptions
Must possess critical thinking skills and solve complex problems
Ability to meet deadlines
Excellent at follow-up
Ability to take initiative and be persistent
Must be able to function within a team concept
Demonstrate positive and cooperative behavior
Language and Communication Skills:
Ability to understand and speak the English language at an acceptable level for productivity
Ability to communicate clearly, effectively and professionally in verbal and written form
Ability to understand and process information from written and verbal communication
Essential Physical Skills:(Reasonable accommodations will be made for otherwise qualified individuals with a disability.)
Acceptable eyesight (with or without correction) to identify, read, and understand directions
Acceptable hearing (with or without hearing aid) to hear sounds and understand directions
Benefits Include:
Health, Dental and Vision Insurance
Short-term and Long-term Disability
Life Insurance
401k plan
Paid Vacation, Personal Days, and Holidays
Midland Davis Corporation is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
Day shift
Work Location: Hybrid remote in Moline, IL
Title: Customer Service Representative
Company: Midland Davis Corporation – Brokerage Division
Location: Moline, IL
