Overview
Customer Service Representative Jobs in Atlanta, GA at SafeTech
Customer Support Representative- Staff
PURPOSE:
Provide customer support services to vendors, customers and operations teams by delivering timely and accurate reporting on work orders, provide status updates on customer account activity. This position requires an individual who is detail oriented with a strong work ethic
MANDATORY REQUIREMENT:
Must have strong computer skills.
Ability to interface with management team, sales and operations.
Ability to greet and communicate with Customers in a positive manner.
Must possess very strong organizational skills and attention to detail.
Must be self-motivated and have the ability to work independently.
KNOWLEDGE AND SKILLS:
Proficient with Word, Excel & PowerPoint.
Ability to learn & use Quantum and Aeroxchange purchasing portal.
Ability to communicate at all levels internal and external to the company.
Exhibit a proficiency to multitask and follow through on all assignments through completion of tasks.
KNOWLEDGE AND SKILLS:
Proficient with Word, Excel & PowerPoint.
Ability to learn & use Quantum and Aeroxchange purchasing portal.
Ability to communicate at all levels internal and external to the company.
Exhibit a proficiency to multitask and follow through on all on assignments through completion of tasks.
Job Duties:
Collect data from Operations and Sales to prepare RFQ’s and Quotes with accuracy in a timely manner.
Call Customers as required for Quote approvals, parts, statuses, freight charge approvals, and turn time issues.
Creating, Scanning and filing all Sales orders.
Answer customer inquiries about order status, cost proposals, account balances and all general information.
Expectations include the ability to sell additional services to existing customers.
Provide daily written updates on customer interaction to the management team
Assist as needed with administrative duties and answering phones.
Additional responsibilities may include assisting with shipping and receiving documentation, Hazmat shipping, receiving parts into inventory and from vendors, intercompany transfers and purchasing workshop items.
Additional duties may include:
Work with management personnel to resolve any transportation issues or concerns.
Pack and unpack items properly to mitigate the possibility of damage.
Ship packages both domestically and internationally.
Obtain all required documentation for international shipments and ensure package is properly secured and labeled.
Complete required documentation for shipping Hazardous Materials.
Properly classify Hazmat items and ensure IATA documentation is present.
Safely package, secure and label items.
Verify items shipped and received against Customer Repair Orders (RO) and Company Purchase Orders (PO) information.
Perform tasks in accordance with quality and regulatory requirements. Adhere to security and safety policies.
Perform additional administrative duties as required such as answering incoming phone calls.
Job Type: Full-time, Day shift, M-F 7-4
Safetech USA (www.safetech-usa.com) is the nationwide leader in the OEM specific service of aviation safety equipment with facilities and customers across North America. This position allows for personal & professional growth with a strong company that has staked out a formidable and substantial position in a competitive market.
SafeTech, founded in 1984, is part of the SK AeroSafety Group and operates across the USA through a network of regional support centers located in Dallas, Houston, Los Angeles, Atlanta, Indianapolis, Ridgeland SC (near Savannah, GA) and Miami, Florida.
Over the years, SafeTech has developed strong relationships with original equipment manufacturers, as well as after-market parts and service establishments, in an effort to provide the most complete, accurate, cost effective and timely service available in the industry.
SafeTech USA team members are eligible for medical,life,dental and vision insurance, paid holidays and vacation, company match to our 401K, employee perks program, and bonus eligibility.
For more information about these and other employment opportunities at SafeTech USA contact Nancy Andersen, HR Manager: [email protected]
About SafeTech:
SafeTech USA, Inc., is a business unit of SK AeroSafety Group. At SafeTech, we support the aviation community with Maintenance, Repair and Overhaul services for aviation safety and survival equipment. SafeTech USA is the industry leader in the service, repair, and certification of safety equipment for all types of aircraft. Founded in 1984, the company operates across the USA through a network of regional support centers located in Houston, Dallas, Atlanta, Indianapolis, Miami, Los Angeles, Phoenix, and Ridgeland SC (near Savannah) Our mission is to provide the best support possible for our customers in the Aviation industry. Guided by our five core values, we strive for excellence and sustainable growth through superior customer service, quality, and commitment. Our goal is to become the market leader of companies that specialize in the repair of aircraft safety components for the commercial aviation aftermarket. We help keep aviation safe. Over the years, SafeTech has developed strong relationships with original equipment manufacturers, as well as after-market parts and service establishments, in an effort to provide the most complete, accurate, cost effective and timely service available in the industry. Learn more about SafeTech USA at http://www.safetech-usa.com.
Title: Customer Service Representative
Company: SafeTech
Location: Atlanta, GA
