Overview
Customer Service Rep Jobs in Lakeville, MN at Magnum Companies
As the Customer Service Representative, you will provide outstanding service. You’ll work with internal and external customers to make sure we are meeting our commitments and delighting our customers at every step of the experience.
Essential Job Functions:
Build relationships and provide excellent customer service with our customers (internal and external). Via telephone and email,
Handle customer complaints in a calm, professional manner.
Enter pickups, returns, and gather information from customers to communicate with other depts.
Monitor, track and trace customer’s freight.
Process changes or cancellations to freight bills.
Take ownership of customer’s concern. Diagnose, assess, resolve, and provide resolutions for as much ease as possible to the customer.
Educate customers on technology solutions that Magnum has in place.
Performs other related duties as assigned
Required Knowledge, Skills, Abilities and Work Characteristics:
Excellent telephone and customer service skills and the ability to answer a high volume of calls and/or emails daily
High level of interpersonal skills to handle customer service issues calmly and professionally
Effectively working with internal and external customers professionally on all inquiries
Ability to multi-task, establish priorities and meet deadlines
Excellent data entry skills with strong attention to detail
Strong written and verbal communication skills
Ability to learn quickly and work without supervision, both independently and as part of a team
Knowledge and experience in data entry, Microsoft Office, and general computer applications
Magnum was established in 1978, to provide supply chain network solutions. Magnum comprises five separately incorporated divisions geared towards meeting the specific needs of its customers: Magnum LTD, Magnum LTL, Magnum Dedicated, Magnum Warehousing, and Magnum Logistics. With Corporate headquarters located in Fargo, North Dakota, Magnum services a variety of industries throughout the United States. We are a frontline warehousing and logistics service provider with continued goals to grow and remain competitive in the National economy.
Magnum hauls/delivers a variety of freight for our customers and partner carriers. Some examples may include paper products, household chemicals, alcohol, tobacco, and food-grade items. Magnum is an equal-opportunity employer, a drug-free workplace, and participates in E-Verify. We are veteran-owned and operated!
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Benefits:
This is a full-time position with a complete benefits package available, including:
Health Insurance with HSA and FSA Options and Wellness Incentives
Company Paid Life Insurance
Dental Insurance
Vision Insurance
401(k) Plan with Company Match
Paid Time Off
Employee Assistance Program (EAP)
Supplemental Insurance Voluntary Options (Short-Term Disability, Long Term Disability, Accident/Hospital Confinement, Critical Illness/Cancer Insurance)
Title: Customer Service Rep
Company: Magnum Companies
Location: Lakeville, MN
