Overview
Customer Service Operations Team Lead – Iberia Jobs in Madrid, Community of Madrid, Spain at General Mills
Title: Customer Service Operations Team Lead – Iberia
Company: General Mills
Location: Madrid, Community of Madrid, Spain
Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands Old El Paso, Häagen-Dazs, Nature Valley, Betty Crocker, Fibre One, Latina Fresh and more, we are on a mission to become the undisputed growth leader in food for EUAU. In a world that’s ever-changing, we look to stay ahead and seek people who share our love of food and are hungry to shape the future.
Would you like to work for brands loved and recognized by everyone, such as Häagen-Dazs, Old El Paso, Nature Valley, or Green Giant? We are the perfect organization to help you bring out the best in yourself.
In a Unique Corporate Culture That Values Learning, Teamwork, And a Sense Of Belonging, Joining General Mills Means Becoming Part Of a Group Committed To
Prioritizing local sourcing in our quest for the highest quality products.
Reducing our environmental impact.
Supporting our local communities, notably by offering our employees opportunities for volunteering.
Three pillars that are close to our hearts!
We are looking for people who share our passion, our ambition, and who want to build the future together with the aim of becoming the undisputed leader in the global food industry.
Foosball skills required, sense of humor mandatory, and a love for free ice cream highly appreciated!
What Your Role Is
As part of the Supply Chain team, the Logistics & Customer Service is member of the Supply Chain team and reports to the Supply Chain Manager.
Key Responsibilities
Support Customer Service Team On The Following Activities:
Take ownership of the Order to Cash process, managing every stage from order placement to invoicing and payment, ensuring everything runs smoothly.
Act as a key point of contact between customers, suppliers, and internal teams (Sales, Finance, Marketing), supporting clear and efficient communication.
Collaborate closely with the Finance team to streamline invoicing, ensuring accurate and timely billing.
Manage customer claims, working internally to resolve issues quickly while maintaining a positive experience for clients.
Process supplier invoices, ensuring accuracy and timely payment to maintain strong partnerships with vendors.
Provide valuable insights by reporting on point-of-sales data, contributing to strategic decision-making.
Logistics Responsibilities
Ensure 3PL animation.
HMM projects pipeline (productivity) to support profitable growth for Iberia and the FRIB cluster.
Customer development, ensuring logistic execution.
Supply Chain budget Control: Freight in, freight out and warehousing costs, as well as cost-to-serve.
Analyze Supply Chain Key Performance Indicators: tracking and reporting to drive action plans with the right stakeholders for performance improvement.
Building a trust & transparent relationship with Business partners.
Qualifications And Competencies
University degree in Engineering, Business or related field
5+ years of Supply Chain/Logistics/Customer Service experience
3+ years of Team leadership experience
Ability to balance multiple priorities.
Ability to work both independently and as part of a team.
Native or fluent in Spanish
B2 English Level
Computer proficient with Microsoft Office
Strong interpersonal and administrative skills
SAP knowledge
Very strong analytical skills, and execution focused.
Highly oriented to results.
